Unfolding plans 162 – #Dynamites15

Last night’s Dynamites15 was excellent.  The banqueting hall in Newcastle Civic Centre was packed to the gunnels with a whole host of people interested in the tech industry across the North East.  Every seat was sold which made it a bigger and better event than the first one we had last year.  A huge amount … Continue reading Unfolding plans 162 – #Dynamites15

Unfolding plans 160 – Meetings

I spend a lot of time in meetings.  They seem to be a part of what we do.  They are a part of the fabric that holds our organisation together.  But why?  Not why do meetings hold us together but rather why do we have them?  What is their purpose? Well that is easy isn’t … Continue reading Unfolding plans 160 – Meetings

Unfolding plan 159 – the data trail

Somehow I’ve let data slip off my agenda.  It has slipped off the map.  I realised this when I was at the Open Data Event put on by Dynamo North East and the Federation of Small Businesses.  I should mention Sunderland Software City as well.  I realised that while we were full of intent we … Continue reading Unfolding plan 159 – the data trail

Unfolding plans 155 – Change Management Institute

I did my pitch to the Change Management Institute last week.  The evening was held in the Northumbria University Business School where the Manor’s goods yard used to be.  It was the first time I had ever been in the building and I must say it was impressive. I think what I said went down … Continue reading Unfolding plans 155 – Change Management Institute

Unfolding plans 153 – men or women

The presentations at the Women in IT event that SOCITM launched were great.  There were lots of similar stories that reminded the audience, if it needed to be reminded, that the job of getting true diversity in the IT industry is far from over.  I covered most of what went on in a previous blog … Continue reading Unfolding plans 153 – men or women

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture

Unfolding plans 150 – Wear your badge

Day three of National Customer Service Week.  I’m cheating a bit today as I’m not involved in any specific event to celebrate the week and so I’m going to  talk about what I got up to yesterday afternoon.  Having said that, focussing on customers should be and is a constant activity.  Peter told me that … Continue reading Unfolding plans 150 – Wear your badge

Unfolding plans 149 – Customer complaints

Day two of National Customer Service week and the festivities are well underway.  Today’s themes are Customer Complaints and MOT.  I think the MOT idea was one of our own where a small team of people descend upon a part of the wider organisation to help solve issues and identify learning opportunities.  I know it’s … Continue reading Unfolding plans 149 – Customer complaints

Unfolding plans 147 – What have you planned for National Customer Service Week?

I covered this in Unfolding plans 106, some seventy five days ago, and here it is.  The first week in October has arrived already, the time we set aside to recognise and celebrate our customers.  Time is really flying.  National Customer Service Week has come around again.  It doesn’t seem like five minutes since the … Continue reading Unfolding plans 147 – What have you planned for National Customer Service Week?

Unfolding plans 146 – Simplicity

Life is complicated.  The more I think about it the more complicated it becomes.  It seems as if complexity is an inherent part of the way the world works.  It’s that second law of thermodynamics again. It states that (forgive me for I paraphrase) ‘In any closed system the amount of usable energy is always … Continue reading Unfolding plans 146 – Simplicity