Mentoring again

It’s some time since I have written about mentoring yet I have sessions ongoing with three people. It is a kind of background activity, something I try to fit in around everything else I am up to and an activity which gives me a great  amount of pleasure. I know a few people who are … Continue reading Mentoring again

Dynamo Cyber Workstream

Following our successful Think Tank event in February, the Dynamo Cyber Workstream is going from strength to strength. Dynamo is a volunteer led group set up with the core mission to ‘Grow the North East IT Economy’ through collaboration, innovation, skills. We are a voice for the sector regionally and nationally and we generate ‘noise’ … Continue reading Dynamo Cyber Workstream

Product security approach

I am enjoying my work with Dynamo North East to try and set up a cyber resilience cluster across the region. This is a topic I have covered on several occasions and one, no doubt I will come back to. I sometimes wonder how I have arrived here as I would never class myself as … Continue reading Product security approach

Digital Exclusion

It is an old story, probably old as technology itself. Some people have it and some don’t. The arrival of digital has opened up old fracture lines of social inequality. Some people are on the right side of the digital divide and some are on the other, the side of digital exclusion. Yet with digital … Continue reading Digital Exclusion

Unlock your potential

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Unlock your potential

Rise to the challenge

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge

A woman at the chemists

The woman behind the counter asked me a very unusual question. You see, I had popped into Boots the chemist near the Monument in Newcastle. I wanted to buy some pain killers and for some peculiarly British tradition there is a ritual that we have to go through. The tablets contain codeine, which can be … Continue reading A woman at the chemists