Unlock your potential

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Unlock your potential

Rise to the challenge

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge

A woman at the chemists

The woman behind the counter asked me a very unusual question. You see, I had popped into Boots the chemist near the Monument in Newcastle. I wanted to buy some pain killers and for some peculiarly British tradition there is a ritual that we have to go through. The tablets contain codeine, which can be … Continue reading A woman at the chemists

Growth through Mentoring

I’ve been doing a lot of networking lately.  Since leaving Durham I have thrown myself headlong into seeing as many people as possible to try and gauge what opportunities may be out there.  It is amazing how kind and generous people are. One of them is Helen from the North East LEP.  There is enormous … Continue reading Growth through Mentoring

I don’t agree with you

Twice today I have been told that someone doesn’t agree with me.  For a fraction of a second I was hurt and in a way I probably still am.  I am blogging about it after all.   Yet the more I think about it the less concerned I become. Everyone deep down believes that what … Continue reading I don’t agree with you

Digital Skills Summit #DSS17

I haven’t used the expression the digital divide in a long time.  It seems a little quaint and old fashioned now though it still exists. There are  still the have nots in the digital world.  Let’s face it, the whole world is going digital and having access to the technologies is essential for modern living. … Continue reading Digital Skills Summit #DSS17

Don’t bark at passing cars

Don't bark at passing cars.  Mark Mullen said this is in his opening speech at Thinking Digital this year.  It made me think of Snoopy though I’m not sure he was a barker.  The dog next door barks at anything, it is a Chihuahua and so perhaps its image should have popped into my head … Continue reading Don’t bark at passing cars