Is open plan a bad thing?

According to the Harvard Business Review, it is easier to focus in a coffee shop than in an open-plan office. This is yet another attack on a style of working that has been very much in vogue. Walls have been ripped down and we have all been expected to work with colleagues as far as … Continue reading Is open plan a bad thing?

Tight security

It is a long time since I have been to Old Trafford, the home of Manchester United. So long in fact that I ended up at the Cricket Ground. Fortunately they are only a short walk away. The last time was when I went to see Newcastle United get beaten two nil but that could have … Continue reading Tight security

Recognition

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Recognition

Memory foam

What is all the fuss with memory foam? How hard is it to remember that you are an oblong? These days you can’t watch television for very long before seeing an advert for a memory foam mattress. I don’t get them to be honest. I have slept on a few and found them not to … Continue reading Memory foam

Social Trust

According to the The Behavioural Insights Team, social trust is one of the most important measures that most people have never heard of. Until a few days ago I was one of them. I first came across the term in the book ‘The Social Animal’ by David Brooks. I would recommend it highly by the … Continue reading Social Trust

Hard cyber

I’m not sure if cyber is a word that is used much outside the pages of a William Gibson novel or the Cyber security industry itself. It may not be many people’s vernacular yet it is a word that has come to dominate a lot of my time, both as an employ of the local … Continue reading Hard cyber

Don’t bury people under pyramids

Five thousand years ago the Egyptians buried people under pyramids. Businesses have been doing the same ever since. It is an old joke. The first time I ever heard it though was from Stephen Kelly, CEO of Sage and he was giving the keynote presentation at that year’s Dynamo conference. Everyone laughed yet it is … Continue reading Don’t bury people under pyramids