It was my first VentureFest and I wasn’t sure what to make of it. When I started out on my own, this was one of must attend events that everyone seemed to be talking about. It promised so much, it was at St James’ Park and it was free. What more could I ask? I … Continue reading My first VentureFest
According to the Harvard Business Review, it is easier to focus in a coffee shop than in an open-plan office. This is yet another attack on a style of working that has been very much in vogue. Walls have been ripped down and we have all been expected to work with colleagues as far as … Continue reading Is open plan a bad thing?
‘You can hold yourself back from the sufferings of the world, this is something you are free to do and is in accord with your nature, but perhaps precisely this holding back is the only suffering that you may be able to avoid.’ I have always liked Kafka. His work describes the frustrations of being … Continue reading Sufferings of the world
It is an old story, probably old as technology itself. Some people have it and some don’t. The arrival of digital has opened up old fracture lines of social inequality. Some people are on the right side of the digital divide and some are on the other, the side of digital exclusion. Yet with digital … Continue reading Digital Exclusion
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. At … Continue reading The Voice of the customer
In too many organisations ICT Is something that happens in the background. It is an unseen force that keeps things going that people don’t think about until it goes wrong. It is a bit like electricity, it is just there. You flick the switch and on it comes and you don’t stop to think of … Continue reading Time to come out of the shadows