Rise to the challenge

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge

Less blood

Every so often I give blood.  It makes me feel like I am playing my part.  I have blogged about it several times as each time I go there is always some change.  They are undertaking a gradual redesign of the their process flow.  It is all Virginia Mason and the Toyota Production Model.  There … Continue reading Less blood

Bloody efficient

I give blood.  I do so out of a sense of civic responsibility though it could be because I am pompous and enjoy that feeling of self-righteous smug satisfaction.  I have a silver card which is somewhere between twenty five and forty nine donations. I don't think I'll ever get to eat at the Palace. … Continue reading Bloody efficient

Getting to be number one

I haven’t written about Andy Murray for a while.  There are many things I haven’t written about but I do have form on this one.  I first mentioned him back in October 2014 and he has made an infrequent yet regular appearance ever since. Now I know he is a bit Marmite.  Some people for … Continue reading Getting to be number one