I was having a nightmare! Not only had I lost my broadband (as I write this, ten days later, it is still not live) but the cursor on my beloved chromebook kept freezing, to the point that I had to send the whole thing back to the manufacturer (as I write this, ten days later, … Continue reading The day after
Goodbye COVID hair
In my list of twenty things I yearned for during the pandemic, published at the end of April, a haircut didn’t make the cut (no pun intended). At that point we had only been in lockdown for five or six weeks and my locks were still manageable. Not now, one hundred days on my hair … Continue reading Goodbye COVID hair
Enough capacity
You would think a simple train journey to Sheffield would be pretty uneventful. A mere one hundred and fifty miles should be no problem for a modern rail network. At least that’s what I thought but my problems began from the outset. I had one change to make on the outward journey. A quick hop … Continue reading Enough capacity
It’s nice to be recognised
I am doing some work at a five star hotel in the region. It won’t be that hard to work out which one as there aren’t that many where I live. Now, I don’t normally frequent such places, they are a bit rich for both my tastes and my wallet yet it has been fascinating … Continue reading It’s nice to be recognised
Tips should be banned
The trades union Unite is delighted that the government has decided to ban restaurant owners from keeping back a share of tips that customers give to staff. According to its website, Unite has been exposing rip-off tipping practices in the hospitality industry since 2008. In response to the announcement, a Unite regional officer Dave Turnbull … Continue reading Tips should be banned
Automated service
The continued rise of automation and online services has made access to information so much easier today than was the case even a few short years ago. The amount of stuff that is at our fingertips is staggering and the increasing use of artificial intelligence is driving enormous efficiency in the contact between a business … Continue reading Automated service
Doing customer service well
National customer service week has come and gone for this year but that doesn't mean that I cannot recognise good service when it happens. Two occasions have stood out for me in the last few weeks that show that a retail experience can still be enjoyable even if, as in one case things go wrong. … Continue reading Doing customer service well
Recognition
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Recognition
Unlock your potential
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Unlock your potential
Getting the board on board
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Getting the board on board
Thoughts from a Guerrilla Worker 