Unlock your potential

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Unlock your potential

Wearing out shoe leather

I am wearing out some shoe leather. Ever since I started on my own I have found myself tramping the streets, walking between appointments with people I need to talk to. My feet are hurting and I have lost pounds. When I talk to anyone who has ever been in the same predicament they nod … Continue reading Wearing out shoe leather

Another business shutting down

There is another shop shutting down in the high street in my own home town.  It is a book shop this time.  Whilst our town seems to have weathered the financial storm better than most, some recent events have conspired to make business very difficult.  Another small business is going and so some more people … Continue reading Another business shutting down