Doing customer service well

National customer service week has come and gone for this year but that doesn't mean that I cannot recognise good service when it happens. Two occasions have stood out for me in the last few weeks that show that a retail experience can still be enjoyable even if, as in one case things go wrong. … Continue reading Doing customer service well

Recognition

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Recognition

Unlock your potential

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Unlock your potential

Getting the board on board

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Getting the board on board

The Voice of the customer

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. At … Continue reading The Voice of the customer

Welcome pack

When I was in the office products trade I came up with what I thought was a cracking idea. At the time I was the general manager of the depot in Newcastle and it was my job, among others, to make sure that the business grew and returned a profit. The idea was not original, … Continue reading Welcome pack

Wearing out shoe leather

I am wearing out some shoe leather. Ever since I started on my own I have found myself tramping the streets, walking between appointments with people I need to talk to. My feet are hurting and I have lost pounds. When I talk to anyone who has ever been in the same predicament they nod … Continue reading Wearing out shoe leather