Tag Archives: customer

Appropriate channel management

Is channel shift the way to go?  For years now we have been obsessed which moving customer traffic from one channel to another.  Cost has been the driver.  Move your customers from the most expensive channels to lower cost ones, … Continue reading

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Recognise and celebrate

  So I’ve made it to the end of this year’s Customer Service Week.  Time flies when you are enjoying yourself.  Those of you who have been following my blog will know that getting young people into the tech industry … Continue reading

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Consumer Priorities

This week it is Customer Service Week, an opportunity to celebrate all that is customer related.  Yes, I know that every week should be the week that we focus on our customers.  They are of course the life blood of … Continue reading

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Smart Stanley again

Smart Stanley seems to be going well.  The idea is to have a number of small projects that use digital to enhance the experience of the town for everyone that lives there, works there or is a visitor.  We made … Continue reading

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Opening data

I think I’m finally beginning to win the argument over open data.  It has been a long haul and there are many sceptics.  They are quite right to be so, as it’s very hard to prove the benefits of opening … Continue reading

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Judging the competition

You would think that judging a competition is easy, well let me tell you that you would be wrong.  When I was asked to chair the panel for this year’s Dynamites 16, the North East Technology Awards event, I thought … Continue reading

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Creative and artistic work

I have come to admire artists, those who can see things that others can’t, those who can create beauty from oil on canvas, clay or marble and those who can challenge our perceptions and help us to see life in … Continue reading

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