Contracts can be fun

I never thought I would say this but reading contracts can be fun. OK, perhaps not fun but certainly interesting. They contain all sorts of mysterious things. When you enter into a new arrangement with a company, especially over the supply of services it is normal (and good) practice to enter into some sort of … Continue reading Contracts can be fun

Getting the board on board

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Getting the board on board