Rise to the challenge

This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge

Unfolding plans 179 – A break down

I got the call that I had been dreading this morning.  One of my daughters had broken down on the A1 at one of the busiest times of the day.   She was all right.  The car was off the road and she was safe. The police had been informed, the roadside assistance was on its … Continue reading Unfolding plans 179 – A break down