Like many of us, I have been stuck at home for thirteen days now. In reality this is no great hardship as I am still well fed, have company and have things to keep me going. There are people far worse off than me and so I am not complaining. I do miss the human … Continue reading The human touch
In pursuit of perfection
Every time I turn on the television or pick up a magazine I am bombarded with images of perfect people. They live in perfect houses, with their perfect families and perfect teeth. It is clear what they are saying. You are not good enough. Only perfection is acceptable. Whole industries have developed on the back … Continue reading In pursuit of perfection
Emotions
I have always wondered why emotions have developed in humans. What was the evolutionary advantage offered that has allowed them to appear and develop over the millennia? These are the kinds of questions that have occupied my mind even before I ended up studying Zoology at university. Now I think I have at least an … Continue reading Emotions
Perception of who I am
For some reason I had the impression that, when I was at Durham, everyone in my management team was bigger than me. There was an element of truth in that as I am not exactly amongst the biggest of people. I believe however that I am of average stature. Looking back there were two tall … Continue reading Perception of who I am
Unfolding plans 178 – Out of the toolbox
The topic for this round of presentations has been ‘Out of the Toolbox’. The title is an obvious reference to thinking outside the box but also attempts to draw us back to the work that we do. It was Saul Kaplan who said that we need to take our ideas off the white board and … Continue reading Unfolding plans 178 – Out of the toolbox
Unfolding plans 175 – Lest we forget
There is some irony that on the day we remember the glorious dead of conflicts around the world that there is a conference in Malta to try and stem the flow of migrants into Europe. On the day that we are to remember those who have fallen defending our way of life, who have been … Continue reading Unfolding plans 175 – Lest we forget
Unfolding plans 155 – Change Management Institute
I did my pitch to the Change Management Institute last week. The evening was held in the Northumbria University Business School where the Manor’s goods yard used to be. It was the first time I had ever been in the building and I must say it was impressive. I think what I said went down … Continue reading Unfolding plans 155 – Change Management Institute
Unfolding plans 154 – Making some noise
I must admit to listening to Classic FM on the way into work and back home again. I used to listen to the news on Radio 4 and found that I would get wound up by whatever the main story was that day. The format of generating an argument between two opposing camps wore me … Continue reading Unfolding plans 154 – Making some noise
Unfolding plans 153 – men or women
The presentations at the Women in IT event that SOCITM launched were great. There were lots of similar stories that reminded the audience, if it needed to be reminded, that the job of getting true diversity in the IT industry is far from over. I covered most of what went on in a previous blog … Continue reading Unfolding plans 153 – men or women
Unfolding plans 152 – taking stock
Friday is always a good day to take stock. Today is day five of National Customer Service Week and so it’s a great opportunity to think about what has happened. It was not just ICT Services that got involved. Social Care Direct, Transport, First Contact, Customer Services (of course), Neighbourhood Services, Highways, Regeneration and Economic … Continue reading Unfolding plans 152 – taking stock
Thoughts from a Guerrilla Worker 