Potholes

There are two types of people in this world. Those who can tell what a pothole looks like and those that can’t. I know this because strange yellow circles have appeared on the streets around Morpeth highlighting the holes in the road surface caused by the unusually protracted winter weather conditions this year. Until they … Continue reading Potholes

Back to school

It was a very weird experience, sitting in front of a class full of students from my old school. OK, it was a long long time ago since I sat in its drab and dusty classrooms and we were sitting in Campus North rather than the school itself yet it was still an odd experience. … Continue reading Back to school

Fresh perspectives

I read that Taiichi Ohno would draw a circle on the floor and make his new disciples stand in it and observe how things really worked.  He would make them stay there until they had a strong understanding of the business. I think it was in the book ‘The Machine that Changed the World’ in … Continue reading Fresh perspectives

Unfolding plans 200 – Hoary chestnuts roasting

Once again that perennial problem of system specification has raised its head.  It is a hoary chestnut yet one I thinking we are making good inroads into cracking. Traditionally when we have decided we have a need for something, a new process, a new system or a new tool we would get a group together … Continue reading Unfolding plans 200 – Hoary chestnuts roasting

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture

Lean your kitchen

I saw an article the other day on whether you can apply lean principles to your kitchen.  It was called  Determining the Overall Productivity in Your (Wife's) Kitchen and came with an amusing video, sepia-tinted to make it look old.  Now I know that lean is more of a way of thinking than a set … Continue reading Lean your kitchen