Seasons greetings

I like this time of year, Christmas, Winter Festival or Festivus, take your preference, yet it is the best of times and it is the worst of times. It is the one time in the year where people, in the main, seem to put their grievances aside and there is a general outpouring of goodwill … Continue reading Seasons greetings

Unfolding plans 172 – World Paper Free Day

It’s World Paper Free Day today. I hope you’re enjoying it.  I hope you didn’t send a card!  I didn’t know there was such a thing until a couple of weeks ago but I put it in my diary and here it is.  I’ve long been an advocate of getting away from paper at work.  … Continue reading Unfolding plans 172 – World Paper Free Day

Unfolding plans 165 – the demand curve

You can do anything with ICT given enough time and money.  Well, nearly anything.  That’s great.  It means that we can all do thousands of things now that we couldn’t do in the past.  Things are certainly different from when I was a lad.  When I was at school we had no computers at all.  … Continue reading Unfolding plans 165 – the demand curve

Unfolding plans 157 – Profanity

Is profanity ever acceptable?  The first sentence in ‘The Martin’ contained the F word.  The opening sequence to ‘Four Weddings and a Funeral’ was filled with it.  Celebratory chefs are noted for its liberal use.  They pepper their phrases with it. I’ve been trying not to use it so much if at all, especially the … Continue reading Unfolding plans 157 – Profanity

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture