Unfolding plans 161 – Fun Day

Of all the audiences that I speak to, I find young children to be the hardest.  I’m sure I would get used to it but I’d have to work hard to be a teacher.  This morning we laid on a fun day at the education development Centre for a group of Year 5 pupils from … Continue reading Unfolding plans 161 – Fun Day

Unfolding plans 158 – three great speakers

We’ve held the last Society of ICT Managers (SOCITM) meeting for the year.  It was a bit touch and go at times getting the speakers and the running order sorted but in the end Graham, as always pulled it off. What could have been a bit of a pup turned out to be another interesting … Continue reading Unfolding plans 158 – three great speakers

Unfolding plans 153 – men or women

The presentations at the Women in IT event that SOCITM launched were great.  There were lots of similar stories that reminded the audience, if it needed to be reminded, that the job of getting true diversity in the IT industry is far from over.  I covered most of what went on in a previous blog … Continue reading Unfolding plans 153 – men or women

Unfolding plans 152 – taking stock

Friday is always a good day to take stock.  Today is day five of National Customer Service Week and so it’s a great opportunity to think about what has happened.  It was not just ICT Services that got involved. Social Care Direct, Transport, First Contact, Customer Services (of course), Neighbourhood Services, Highways, Regeneration and Economic … Continue reading Unfolding plans 152 – taking stock

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture

Unfolding plans 148 – Know your customer

So, it’s day one of this year’s National Customer Service Week.  I’ve already told you what our plans are but like the best laid plans of mice and men I haven’t got off to the greatest of starts.  Perhaps that’s a little unfair.  I had planned to go down to Durham to meet up with … Continue reading Unfolding plans 148 – Know your customer

Unfolding plans 147 – What have you planned for National Customer Service Week?

I covered this in Unfolding plans 106, some seventy five days ago, and here it is.  The first week in October has arrived already, the time we set aside to recognise and celebrate our customers.  Time is really flying.  National Customer Service Week has come around again.  It doesn’t seem like five minutes since the … Continue reading Unfolding plans 147 – What have you planned for National Customer Service Week?