Unfolding plans 167 – The governors

We govern our ICT with three overlapping circles, a trefoil or a shamrock.  Our governance is a lucky charm. We have three overlapping groups that set direction and hold us all together. The Strategic ICT Group comprises directors and Head of service.  Their job is to set the direction and need for technology.  They also … Continue reading Unfolding plans 167 – The governors

Unfolding plans 148 – Know your customer

So, it’s day one of this year’s National Customer Service Week.  I’ve already told you what our plans are but like the best laid plans of mice and men I haven’t got off to the greatest of starts.  Perhaps that’s a little unfair.  I had planned to go down to Durham to meet up with … Continue reading Unfolding plans 148 – Know your customer

Unfolding plans 130 – Lean start up

Lean start up sounded an interesting concept.  Justin, one of my colleagues at Dynamo was telling me about it.  In essence I took it to be a way of shaping your business ideas before you get too bogged down in business plans and financing.  It is a way of making sure that your idea has … Continue reading Unfolding plans 130 – Lean start up

Unfolding plans 119 – a new era

Have we moved into a new era of ICT provision?  At least have we where I work?  I ask this because we had a problem the other day that affected a significant part of our business yet no calls were made to the Service Desk. I heard about it from a colleague of mine who … Continue reading Unfolding plans 119 – a new era

Unfolding plans 64 – The purpose of my visit was not architectural

I’ve already told you how I made my way over the hills and down into the dales on my way to Forest in Teesdale.  The other place that I visited during April that I had never been to before was the National Savings and Investment building.  For anyone who has ever been to Durham it … Continue reading Unfolding plans 64 – The purpose of my visit was not architectural

Having a job title can stop people from hearing

Sometimes having a job title can be very restricting.  Somehow it can define you, categorise you and even place you in a pigeon hole from which you find it difficult to emerge.  I work in information and communications technology, ICT.  In fact I don’t, I work in management and just happen to ply my trade … Continue reading Having a job title can stop people from hearing

A casualty of the digital age

Access to digital services must be a force for good and we must work hard to improve broadband accessibility and service take up across the country to ensure economic competitiveness.  After all ninety per cent of jobs require some degree of ICT skill, over fifty per cent of jobs are only advertised online and those … Continue reading A casualty of the digital age