I got the call that I had been dreading this morning. One of my daughters had broken down on the A1 at one of the busiest times of the day. She was all right. The car was off the road and she was safe. The police had been informed, the roadside assistance was on its … Continue reading Unfolding plans 179 – A break down
Unfolding plans 178 – Out of the toolbox
The topic for this round of presentations has been ‘Out of the Toolbox’. The title is an obvious reference to thinking outside the box but also attempts to draw us back to the work that we do. It was Saul Kaplan who said that we need to take our ideas off the white board and … Continue reading Unfolding plans 178 – Out of the toolbox
Unfolding Plans 131 – A SOWE
I’ve been thinking about how we create a self-organising work environment. A SOWE. I’ve been thinking about it ever since I saw Sugata Mitra’s work at the first Dynamo conference and that was well over a year and a half ago. How do you get your teams to come together and deliver what is required … Continue reading Unfolding Plans 131 – A SOWE
Unfolding plans 129 – I should have got the train
I should have got the train into Seaham. It’s obvious once I’d thought about it. I was sitting at Nose’s point working on the strategy (see Unfolding plans 124) when a train rumbled past on the line that hugs the coast. It was a two carriage Northern Rail train on its way to Middlesbrough, I … Continue reading Unfolding plans 129 – I should have got the train
Unfolding plans 127 – change management
I’ve got myself a new gig. Mike from Sogno said that I should get involved with the Change Management Institute and put me onto Craig who organises things locally. We met up and he’s signed me up for one night only. It is going to be on the fifth of October at a venue to … Continue reading Unfolding plans 127 – change management
Unfolding plans 124 – Head space
I’m racking my brains. I’m trying to do some work on our ICT Strategy and I just can’t get my head around what needs to be done. It’s not even one year old. It’s the third ICT strategy that I have written since I came to Durham but we made a commitment to review it … Continue reading Unfolding plans 124 – Head space
Unfolding plans 117 – paperless meeting
So there it was, our first Resources Management Team meeting without paper. We’d all been issued with new tablet computers from a leading manufacturer (but not fruit related). Actually we had only borrowed them as Bob was quick to remind me. We’d also been given some training on how to use our new devices along … Continue reading Unfolding plans 117 – paperless meeting
Unfolding plans 110 – John’s postcard challenge
We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 108 – those little idiosyncrasies
Yes, I know it was hot the other day when I was down in London to present at a conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It felt like how it does when you step out of the plane after you have landed in the Costas. The people of … Continue reading Unfolding plans 108 – those little idiosyncrasies
Unfolding plans 96 – Phil Jackman Author
I am an author. I am a writer. I have written a book and it has been published. I doubt it is the best book ever to have been written and I don’t expect it to be in the best sellers list but that is not the point. It is published and a small number … Continue reading Unfolding plans 96 – Phil Jackman Author
Thoughts from a Guerrilla Worker 