Perhaps I undersell myself. If not me then perhaps I have undersold the effect of some of the changes that we are making. I have never knowingly been undersold, until now. I say this because twice I have had to stop and think about some of the things that we are doing and the good, … Continue reading Unfolding plans 121 – never knowingly undersold
Unfolding plans 120 – The internet of things
We’ve created a new collective noun. A parliament of crows. A bank of things, a bunch of things, an internet of things. The Internet used to be a proper noun and then became an ordinary noun only to mature into a collective noun. Is this the evolutionary cycle of a word? Is it its product … Continue reading Unfolding plans 120 – The internet of things
Unfolding plans 119 – a new era
Have we moved into a new era of ICT provision? At least have we where I work? I ask this because we had a problem the other day that affected a significant part of our business yet no calls were made to the Service Desk. I heard about it from a colleague of mine who … Continue reading Unfolding plans 119 – a new era
Unfolding plans 110 – John’s postcard challenge
We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 102 – Why do you want to talk like Ted?
I've come to enjoy presentations. You and I know that I do enough of them. Lately it seems to have been the main topic of my conversations, which is apt. I’ve been trying hard to improve my technique and practiced much harder than I used to. I’m trying to hold conversations rather than stick to … Continue reading Unfolding plans 102 – Why do you want to talk like Ted?
Unfolding plans 100 – a score card
We’re into July now and so should be about half way through the working year. Perhaps it’s time for an update on progress, a health check or a score card marked against the eight things that I was going to try and achieve this year. In case you have forgotten they were (are): Women in … Continue reading Unfolding plans 100 – a score card
Unfolding plans 99 – I was even trending
This is part two of the presentation I made at the conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It is an abridged version. OK, it is cheating a bit but I’m not the only blogger to have ever recycled his or her own material. After all I did spend … Continue reading Unfolding plans 99 – I was even trending
Unfolding plans 98 – astronauts for boys
I’ve gone on the front foot. I’ve started to talk as much as I can about the great things that are going on in the region, trying to change perceptions and break down stereotypes. I’m doing the same with our own business. There are some fabulous tales to tell. Yes, we have issues to deal … Continue reading Unfolding plans 98 – astronauts for boys
Unfolding plans 97 – chugging tugboats
This Guerrilla Working thing is catching on, at least in part. I find I can work more or less anywhere, with or without a wireless network. If I’m offline then I can catch up with all of the things that have been synchronised with my laptop, such as mail. I can do reports and presentations … Continue reading Unfolding plans 97 – chugging tugboats
Unfolding plans 95 – Spennymoor in the millennium
This postcard challenge is going to be harder than I thought. By day two I was close to throwing in the towel but my never say die attitude pulled it off in the end. It seems that postcards are only sold in tourist type destinations and are not ubiquitous. Why didn’t I think of that? … Continue reading Unfolding plans 95 – Spennymoor in the millennium
Thoughts from a Guerrilla Worker 