Having said that I’d made very little progress with reducing bureaucracy using digital technologies (see me mid-year scorecard Unfolding Plans 100) there has been a flurry of activity. Thanks to Mark, we’ve finally made some sort of breakthrough. I said that I’d been banging on about a couple of paper based processes that have really … Continue reading Unfolding plans 116 – A break through in bureaucracy
Unfolding plans 110 – John’s postcard challenge
We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 100 – a score card
We’re into July now and so should be about half way through the working year. Perhaps it’s time for an update on progress, a health check or a score card marked against the eight things that I was going to try and achieve this year. In case you have forgotten they were (are): Women in … Continue reading Unfolding plans 100 – a score card
Unfolding plans 88 – the Northern Institute for Technology
I want to be eighteen again and be packing my bags to go off to the Northern Institute for Technology. If I had my time again I would like to go back to college and study computer science or data sciences because there are so many exciting jobs to be had and so many interesting … Continue reading Unfolding plans 88 – the Northern Institute for Technology
Unfolding plans 86 – no internet access
My WiFi at home is broken. It's like we've gone back to the dark ages if not the Stone Age. Everything I have taken for granted when using my connected devices over the last few years has disappeared. Chickens have come home to roost. I've had to rely on 3G through the phone. I don't … Continue reading Unfolding plans 86 – no internet access
Unfolding plans 83 – going al fresco
Summer is here at last, at least I think it is as I’ve been away for a week. Judging by the length of the grass when I got back the weather seems to have been OK. Ah summertime, when the living is easy. The hazy summer days make me hark back to when I was … Continue reading Unfolding plans 83 – going al fresco
Unfolding plans 79 – the Independent Chapel
Chapel Street runs from West to East across the top of Manchester. It is on the boundary between the city to the south and Salford to the north. I think it might be in Salford, which is a city in itself. I don’t know if it is eponymous but there is a chapel within the … Continue reading Unfolding plans 79 – the Independent Chapel
Unfolding plans 73 – The Myth of Sisyphus
It has been some year. They seem to be coming along faster and faster these days. No sooner have we planned for this one then we are half way through it. We’re already in month two of the new fiscal year. Already we are thinking about our plans for next year and even the year … Continue reading Unfolding plans 73 – The Myth of Sisyphus
Unfolding plan 66 – the lone oddball
I must admit to suffering from the odd pang of... well I’m not sure what it is. I’ve been working for a while now on trying to change the way that the people work. It is over a year since I gave up my office, threw out my desk and became a nomadic worker. I’ve … Continue reading Unfolding plan 66 – the lone oddball
Unfolding plans 64 – The purpose of my visit was not architectural
I’ve already told you how I made my way over the hills and down into the dales on my way to Forest in Teesdale. The other place that I visited during April that I had never been to before was the National Savings and Investment building. For anyone who has ever been to Durham it … Continue reading Unfolding plans 64 – The purpose of my visit was not architectural
Thoughts from a Guerrilla Worker 