Social Care

I had a great morning in the One Point Service at Bishop Auckland. The weather was awful and it didn’t help that I had put the wrong postcode into my satnav but other than that it was time very well spent. The One Point Service brings council staff together with the NHS and provides a … Continue reading Social Care

Unfolding plans 178 – Out of the toolbox

The topic for this round of presentations has been ‘Out of the Toolbox’.  The title is an obvious reference to thinking outside the box but also attempts to draw us back to the work that we do. It was Saul Kaplan who said that we need to take our ideas off the white board and … Continue reading Unfolding plans 178 – Out of the toolbox

Unfolding plans 174 – Walking meetings

Jenny suggested that we go for a walking meeting.  It sounded fun and the weather was fine so why not.  Actually it has been unseasonably warm for the time of year and the wind was blowing a gale but we are hardy folk and were not going to let a spell of blustery weather put … Continue reading Unfolding plans 174 – Walking meetings

Unfolding plans 172 – World Paper Free Day

It’s World Paper Free Day today. I hope you’re enjoying it.  I hope you didn’t send a card!  I didn’t know there was such a thing until a couple of weeks ago but I put it in my diary and here it is.  I’ve long been an advocate of getting away from paper at work.  … Continue reading Unfolding plans 172 – World Paper Free Day

Unfolding plans 171 – Document management

So, one of the best things about going down to the Local Government Forum in Manchester earlier this week was the drive there and back.  I know it was awful.  I said so in my blog.  We got stuck in bad traffic both on the way down as well as the drive home yet it … Continue reading Unfolding plans 171 – Document management

Unfolding plans 168 – I wouldn’t start from here

It’s an old joke when asked for directions to reply that ‘I wouldn’t have started form here’ yet it is a truism that we arrive where we are because of where we started from.  I am thinking of this in context of this year’s planning round.  We’ve started on our service plans which, while covering … Continue reading Unfolding plans 168 – I wouldn’t start from here

Unfolding plans 167 – The governors

We govern our ICT with three overlapping circles, a trefoil or a shamrock.  Our governance is a lucky charm. We have three overlapping groups that set direction and hold us all together. The Strategic ICT Group comprises directors and Head of service.  Their job is to set the direction and need for technology.  They also … Continue reading Unfolding plans 167 – The governors

Unfolding plans 166 – War and Peace

I’m not sure if I remember this correctly as it is a long time since I’ve read War and Peace.  I’ve always loved the way that the Russian classics were written and whilst it is a long book, (my version was in three separate books) it is well worth a read.  I think I have … Continue reading Unfolding plans 166 – War and Peace

Unfolding plans 160 – Meetings

I spend a lot of time in meetings.  They seem to be a part of what we do.  They are a part of the fabric that holds our organisation together.  But why?  Not why do meetings hold us together but rather why do we have them?  What is their purpose? Well that is easy isn’t … Continue reading Unfolding plans 160 – Meetings

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture