We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 105 – a good story
We always try to start our management meetings with a good story or two. It gets everything off to a nice start before we get into the inevitable not so good things that crop up. Some of us can always find something to say. Sometimes it is relevant and sometimes it’s not. Sometimes it helps … Continue reading Unfolding plans 105 – a good story
Unfolding plans 99 – I was even trending
This is part two of the presentation I made at the conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It is an abridged version. OK, it is cheating a bit but I’m not the only blogger to have ever recycled his or her own material. After all I did spend … Continue reading Unfolding plans 99 – I was even trending
Unfolding plans 89 – every other day
I do a lot of presentations. You know I do because I mention them a lot. It’s not true but it seems that I do one every day. I guess I’m always on show, always presenting and so in one way or another I suppose that I do. A quick look back, however, in my … Continue reading Unfolding plans 89 – every other day
Unfolding plans 88 – the Northern Institute for Technology
I want to be eighteen again and be packing my bags to go off to the Northern Institute for Technology. If I had my time again I would like to go back to college and study computer science or data sciences because there are so many exciting jobs to be had and so many interesting … Continue reading Unfolding plans 88 – the Northern Institute for Technology
Unfolding plans 87 – I’m an early adopter
I'm an early adopter. My twitter handle is @philjackman with no underscores or numbers. I didn't have to bastardise my name or think of some clever pseudonym. I'm just me. I’ve also kept my phil_jackman@hotmail.com address for the same reason and I’m happy with my WordPress account philjackman. They’re easy to remember and easy to … Continue reading Unfolding plans 87 – I’m an early adopter
Unfolding plans 86 – no internet access
My WiFi at home is broken. It's like we've gone back to the dark ages if not the Stone Age. Everything I have taken for granted when using my connected devices over the last few years has disappeared. Chickens have come home to roost. I've had to rely on 3G through the phone. I don't … Continue reading Unfolding plans 86 – no internet access
Unfolding plans 84 – first days back
I’m never sure about first days back. You’ve been on holiday, everything is relaxed and you are chilled out yet the prospect of going back to work ruins your last day. Why? It’s something you do every Monday after the weekend and if work is something you enjoy overall then why the perturbation? I think … Continue reading Unfolding plans 84 – first days back
Unfolding plans 81 – filling a presentation
How many words do I need to fill a presentation? I’ve never really thought about it before now. Normally I would get up to do a presentation and just get on with it. I know I speak too quickly though. I have been told before. It’s a nervous thing. It’s as if I want to … Continue reading Unfolding plans 81 – filling a presentation
Unfolding plans 80 – green shoots?
There was a real contrast between two of the meetings that I attended yesterday. At the ICT Services management meeting in the morning we had a dozen or so attendees. Each of them had a laptop or tablet with them and they were being used to take notes and share information throughout the meeting. In … Continue reading Unfolding plans 80 – green shoots?
Thoughts from a Guerrilla Worker 