Day two of National Customer Service week and the festivities are well underway. Today’s themes are Customer Complaints and MOT. I think the MOT idea was one of our own where a small team of people descend upon a part of the wider organisation to help solve issues and identify learning opportunities. I know it’s … Continue reading Unfolding plans 149 – Customer complaints
A couple of days ago I was telling you about Lee and his stories. His tale of children and coasts tugged on a few strings. It brought back memories of childhood, happiness, helplessness and an innocence lost. It gets me every time I hear it (and I’ve heard it a few times now!). He has … Continue reading Unfolding plans 140 – be mindful of others
Lean start up sounded an interesting concept. Justin, one of my colleagues at Dynamo was telling me about it. In essence I took it to be a way of shaping your business ideas before you get too bogged down in business plans and financing. It is a way of making sure that your idea has … Continue reading Unfolding plans 130 – Lean start up
Now we all know that the egg came before the chicken. The first chicken came from an egg that was laid by a chicken like creature. That is how evolution works, with small changes in genetic material leading to enhancements brought about by natural selection through the reproductive process. We can put that one to … Continue reading Unfolding plans 107 – Which came first?
There are only one hundred and fifty five sleeps until Christmas. I think I’ve counted the number correctly. It seems a long way away but it will soon be on top of us again. I don’t think I’ve paid for the last one yet. There are only seventy five sleeps however until this year’s National … Continue reading Unfolding plans 106 – How many sleeps?
We always try to start our management meetings with a good story or two. It gets everything off to a nice start before we get into the inevitable not so good things that crop up. Some of us can always find something to say. Sometimes it is relevant and sometimes it’s not. Sometimes it helps … Continue reading Unfolding plans 105 – a good story
I’ve been using this story recently, especially in relation to the skills audit. We haven’t had too much success with getting this off the ground for one reason or another but I am reminded about the story of Gillian Lynne. I don’t remember when I came across it but it popped up again in ‘Talk … Continue reading Unfolding plans 103 – Gillian Lynne