I thought the traffic was bad through the Team Valley but having travelled to Manchester yesterday I'm thinking I've been getting away with it lightly. Lee and I were making our way to a Local Government Strategy Forum at the Worsley Park Marriott Hotel and Country Club just north of the city. The drive down … Continue reading Unfolding plans 170 – free from location
Unfolding plans 166 – War and Peace
I’m not sure if I remember this correctly as it is a long time since I’ve read War and Peace. I’ve always loved the way that the Russian classics were written and whilst it is a long book, (my version was in three separate books) it is well worth a read. I think I have … Continue reading Unfolding plans 166 – War and Peace
Unfolding plans 164 – challenging assumptions
The Lean Start-up training is paying dividends already. No, I haven’t invented some new product that is going to cure world poverty or even make me a small fortune yet I have been able to apply some of the principles that I have learnt, especially around the use of assumptions. I have come to realise … Continue reading Unfolding plans 164 – challenging assumptions
Unfolding plans 161 – Fun Day
Of all the audiences that I speak to, I find young children to be the hardest. I’m sure I would get used to it but I’d have to work hard to be a teacher. This morning we laid on a fun day at the education development Centre for a group of Year 5 pupils from … Continue reading Unfolding plans 161 – Fun Day
Unfolding plans 160 – Meetings
I spend a lot of time in meetings. They seem to be a part of what we do. They are a part of the fabric that holds our organisation together. But why? Not why do meetings hold us together but rather why do we have them? What is their purpose? Well that is easy isn’t … Continue reading Unfolding plans 160 – Meetings
Unfolding plan 159 – the data trail
Somehow I’ve let data slip off my agenda. It has slipped off the map. I realised this when I was at the Open Data Event put on by Dynamo North East and the Federation of Small Businesses. I should mention Sunderland Software City as well. I realised that while we were full of intent we … Continue reading Unfolding plan 159 – the data trail
Unfolding plans 155 – Change Management Institute
I did my pitch to the Change Management Institute last week. The evening was held in the Northumbria University Business School where the Manor’s goods yard used to be. It was the first time I had ever been in the building and I must say it was impressive. I think what I said went down … Continue reading Unfolding plans 155 – Change Management Institute
Unfolding plans 154 – Making some noise
I must admit to listening to Classic FM on the way into work and back home again. I used to listen to the news on Radio 4 and found that I would get wound up by whatever the main story was that day. The format of generating an argument between two opposing camps wore me … Continue reading Unfolding plans 154 – Making some noise
Unfolding plans 152 – taking stock
Friday is always a good day to take stock. Today is day five of National Customer Service Week and so it’s a great opportunity to think about what has happened. It was not just ICT Services that got involved. Social Care Direct, Transport, First Contact, Customer Services (of course), Neighbourhood Services, Highways, Regeneration and Economic … Continue reading Unfolding plans 152 – taking stock
Unfolding plans 151 – Employee engagement and culture
This week is flying by. It’s day four of National customer Service Week already. I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday. Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training. The group … Continue reading Unfolding plans 151 – Employee engagement and culture
Thoughts from a Guerrilla Worker 