Unfolding plans 152 – taking stock

Friday is always a good day to take stock.  Today is day five of National Customer Service Week and so it’s a great opportunity to think about what has happened.  It was not just ICT Services that got involved. Social Care Direct, Transport, First Contact, Customer Services (of course), Neighbourhood Services, Highways, Regeneration and Economic … Continue reading Unfolding plans 152 – taking stock

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture

Unfolding plans 148 – Know your customer

So, it’s day one of this year’s National Customer Service Week.  I’ve already told you what our plans are but like the best laid plans of mice and men I haven’t got off to the greatest of starts.  Perhaps that’s a little unfair.  I had planned to go down to Durham to meet up with … Continue reading Unfolding plans 148 – Know your customer

Unfolding plans 147 – What have you planned for National Customer Service Week?

I covered this in Unfolding plans 106, some seventy five days ago, and here it is.  The first week in October has arrived already, the time we set aside to recognise and celebrate our customers.  Time is really flying.  National Customer Service Week has come around again.  It doesn’t seem like five minutes since the … Continue reading Unfolding plans 147 – What have you planned for National Customer Service Week?

Unfolding plans 143 – Leading the way in Open Data

I’ve been at another conference.  This time it was presented by the Federation of Small Businesses in conjunction with Dynamo and Sunderland Software City.  It was titled ‘North East Leading The Way In Open Data’ and I was asked to speak.  You know that amongst my interests is helping to develop the region so that … Continue reading Unfolding plans 143 – Leading the way in Open Data

Unfolding plans 142 – Women in IT

You know that this is one of the areas that I am interested in.  It’s not just me though.  SOCITM has launched it as one of their key themes, getting more women into Information and communication technology. Last Wednesday marked the launch of their (its?) ‘Women in IT’ initiative held in Central London.  The event … Continue reading Unfolding plans 142 – Women in IT

Unfolding plans 135 – Tech North

Leeds is in the North, isn’t it?  It certainly seems a long way south from where I started.  You could argue all day long where the south ends and the north begins but for me, without being xenophobic it is something to do with the way that people interact rather than geography.  If you look … Continue reading Unfolding plans 135 – Tech North