Unfolding plan 159 – the data trail

Somehow I’ve let data slip off my agenda.  It has slipped off the map.  I realised this when I was at the Open Data Event put on by Dynamo North East and the Federation of Small Businesses.  I should mention Sunderland Software City as well.  I realised that while we were full of intent we … Continue reading Unfolding plan 159 – the data trail

Unfolding plans 152 – taking stock

Friday is always a good day to take stock.  Today is day five of National Customer Service Week and so it’s a great opportunity to think about what has happened.  It was not just ICT Services that got involved. Social Care Direct, Transport, First Contact, Customer Services (of course), Neighbourhood Services, Highways, Regeneration and Economic … Continue reading Unfolding plans 152 – taking stock

Unfolding plans 151 – Employee engagement and culture

This week is flying by.  It’s day four of National customer Service Week already.  I’m still wearing my Institute of Customer Service badge (with pride) even though I’ve changed jackets since yesterday.  Today’s theme is employee engagement and culture which is perfect as we’re having our second day of our Lean Start-Up training.  The group … Continue reading Unfolding plans 151 – Employee engagement and culture

Unfolding plans 146 – Simplicity

Life is complicated.  The more I think about it the more complicated it becomes.  It seems as if complexity is an inherent part of the way the world works.  It’s that second law of thermodynamics again. It states that (forgive me for I paraphrase) ‘In any closed system the amount of usable energy is always … Continue reading Unfolding plans 146 – Simplicity

Unfolding plans 145 – Video kills

Video was never my medium.  It just doesn’t work for me.  I fluff my lines and get all tongue tied.  I’m more nervous on video than with any other format.  I don’t know why, perhaps it is the permanence of it all.  I think I get hung up on how I’m coming across rather than … Continue reading Unfolding plans 145 – Video kills

Unfolding plans 144 – Scrum

Somebody has sent me a copy of ‘Scrum, The art of doing twice the work in half the time’ by Jeff Sutherland.  I don’t know who it was.  I had my suspects but one by one they are being crossed off my list.  It just turned up at work in a manila envelope (C5 in … Continue reading Unfolding plans 144 – Scrum

Unfolding plans 143 – Leading the way in Open Data

I’ve been at another conference.  This time it was presented by the Federation of Small Businesses in conjunction with Dynamo and Sunderland Software City.  It was titled ‘North East Leading The Way In Open Data’ and I was asked to speak.  You know that amongst my interests is helping to develop the region so that … Continue reading Unfolding plans 143 – Leading the way in Open Data