Friday is always a good day to take stock. Today is day five of National Customer Service Week and so it’s a great opportunity to think about what has happened. It was not just ICT Services that got involved. Social Care Direct, Transport, First Contact, Customer Services (of course), Neighbourhood Services, Highways, Regeneration and Economic … Continue reading Unfolding plans 152 – taking stock
Unfolding plans 147 – What have you planned for National Customer Service Week?
I covered this in Unfolding plans 106, some seventy five days ago, and here it is. The first week in October has arrived already, the time we set aside to recognise and celebrate our customers. Time is really flying. National Customer Service Week has come around again. It doesn’t seem like five minutes since the … Continue reading Unfolding plans 147 – What have you planned for National Customer Service Week?
Unfolding plans 133 – summit else
The motorcycle outriders held the traffic up at Thinford roundabout. Their blue lights cut through the dank morning air. Helicopters hovered above as the threat level was set at high. The limousines with their blacked out windows sped through the empty roads before screeching to a halt outside the Educational Development Centre. The delegates hurried … Continue reading Unfolding plans 133 – summit else
Unfolding plans 125 – Frosterley was slow
Sometimes things work and sometimes they don’t. The trouble is you do not know whether they are going to or not. I was back out on the superfast broadband trail. We’ve been holding some launch events to improve take up, or at least to raise awareness. The projections are looking great and we are well … Continue reading Unfolding plans 125 – Frosterley was slow
Unfolding plans 104 – This SOCITM meeting is going to take some beating
That was some coup by Graham. Getting such illustrious speakers to the latest SOCITM North East meeting made it one of the best ones that I have ever been to. I am biased though, obviously. Since taking over as chair we’ve tried to create a theme for each meeting. The latest was around getting all … Continue reading Unfolding plans 104 – This SOCITM meeting is going to take some beating
Unfolding plans 101 – Take your opportunities when you can
It is a truth universally acknowledged, that the best place to buy a postcard is not the Post Office. You may find that odd. I know that I did. Where else would you go for all things postal? Well you would be wrong. The vast majority of post offices don’t sell postcards unless you want … Continue reading Unfolding plans 101 – Take your opportunities when you can
Unfolding plans 100 – a score card
We’re into July now and so should be about half way through the working year. Perhaps it’s time for an update on progress, a health check or a score card marked against the eight things that I was going to try and achieve this year. In case you have forgotten they were (are): Women in … Continue reading Unfolding plans 100 – a score card
Unfolding plans 99 – I was even trending
This is part two of the presentation I made at the conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It is an abridged version. OK, it is cheating a bit but I’m not the only blogger to have ever recycled his or her own material. After all I did spend … Continue reading Unfolding plans 99 – I was even trending
Unfolding plans 98 – astronauts for boys
I’ve gone on the front foot. I’ve started to talk as much as I can about the great things that are going on in the region, trying to change perceptions and break down stereotypes. I’m doing the same with our own business. There are some fabulous tales to tell. Yes, we have issues to deal … Continue reading Unfolding plans 98 – astronauts for boys
Unfolding plans 95 – Spennymoor in the millennium
This postcard challenge is going to be harder than I thought. By day two I was close to throwing in the towel but my never say die attitude pulled it off in the end. It seems that postcards are only sold in tourist type destinations and are not ubiquitous. Why didn’t I think of that? … Continue reading Unfolding plans 95 – Spennymoor in the millennium
Thoughts from a Guerrilla Worker 