So, it’s day one of this year’s National Customer Service Week. I’ve already told you what our plans are but like the best laid plans of mice and men I haven’t got off to the greatest of starts. Perhaps that’s a little unfair. I had planned to go down to Durham to meet up with … Continue reading Unfolding plans 148 – Know your customer
Unfolding plans 147 – What have you planned for National Customer Service Week?
I covered this in Unfolding plans 106, some seventy five days ago, and here it is. The first week in October has arrived already, the time we set aside to recognise and celebrate our customers. Time is really flying. National Customer Service Week has come around again. It doesn’t seem like five minutes since the … Continue reading Unfolding plans 147 – What have you planned for National Customer Service Week?
Unfolding plans 146 – Simplicity
Life is complicated. The more I think about it the more complicated it becomes. It seems as if complexity is an inherent part of the way the world works. It’s that second law of thermodynamics again. It states that (forgive me for I paraphrase) ‘In any closed system the amount of usable energy is always … Continue reading Unfolding plans 146 – Simplicity
Unfolding plans 145 – Video kills
Video was never my medium. It just doesn’t work for me. I fluff my lines and get all tongue tied. I’m more nervous on video than with any other format. I don’t know why, perhaps it is the permanence of it all. I think I get hung up on how I’m coming across rather than … Continue reading Unfolding plans 145 – Video kills
Unfolding plans 144 – Scrum
Somebody has sent me a copy of ‘Scrum, The art of doing twice the work in half the time’ by Jeff Sutherland. I don’t know who it was. I had my suspects but one by one they are being crossed off my list. It just turned up at work in a manila envelope (C5 in … Continue reading Unfolding plans 144 – Scrum
Unfolding plans 143 – Leading the way in Open Data
I’ve been at another conference. This time it was presented by the Federation of Small Businesses in conjunction with Dynamo and Sunderland Software City. It was titled ‘North East Leading The Way In Open Data’ and I was asked to speak. You know that amongst my interests is helping to develop the region so that … Continue reading Unfolding plans 143 – Leading the way in Open Data
Unfolding plans 142 – Women in IT
You know that this is one of the areas that I am interested in. It’s not just me though. SOCITM has launched it as one of their key themes, getting more women into Information and communication technology. Last Wednesday marked the launch of their (its?) ‘Women in IT’ initiative held in Central London. The event … Continue reading Unfolding plans 142 – Women in IT
Unfolding plans 140 – be mindful of others
A couple of days ago I was telling you about Lee and his stories. His tale of children and coasts tugged on a few strings. It brought back memories of childhood, happiness, helplessness and an innocence lost. It gets me every time I hear it (and I’ve heard it a few times now!). He has … Continue reading Unfolding plans 140 – be mindful of others
Unfolding plans 139 – we need fewer rules
First break all the rules. That is what the book said. If this is a rule then should we break it? First stick to all the rules? It’s all a bit confusing. There are too many rules, too many regulations. I can’t be expected to know them all yet every time we are faced with … Continue reading Unfolding plans 139 – we need fewer rules
Unfolding plans 135 – Tech North
Leeds is in the North, isn’t it? It certainly seems a long way south from where I started. You could argue all day long where the south ends and the north begins but for me, without being xenophobic it is something to do with the way that people interact rather than geography. If you look … Continue reading Unfolding plans 135 – Tech North
Thoughts from a Guerrilla Worker 