Day three of National Customer Service Week. I’m cheating a bit today as I’m not involved in any specific event to celebrate the week and so I’m going to talk about what I got up to yesterday afternoon. Having said that, focussing on customers should be and is a constant activity. Peter told me that … Continue reading Unfolding plans 150 – Wear your badge
Unfolding plans 144 – Scrum
Somebody has sent me a copy of ‘Scrum, The art of doing twice the work in half the time’ by Jeff Sutherland. I don’t know who it was. I had my suspects but one by one they are being crossed off my list. It just turned up at work in a manila envelope (C5 in … Continue reading Unfolding plans 144 – Scrum
Unfolding plans 134 – Sonic coats
Lee told some great stories today. It was at our latest round of presentations. It was his turn to get involved. I try to spread the love around. The theme for this time was trust and no doubt I’ll come back to this in a later blog. Lee went on to talk about how we … Continue reading Unfolding plans 134 – Sonic coats
Unfolding Plans 131 – A SOWE
I’ve been thinking about how we create a self-organising work environment. A SOWE. I’ve been thinking about it ever since I saw Sugata Mitra’s work at the first Dynamo conference and that was well over a year and a half ago. How do you get your teams to come together and deliver what is required … Continue reading Unfolding Plans 131 – A SOWE
Unfolding plans 129 – I should have got the train
I should have got the train into Seaham. It’s obvious once I’d thought about it. I was sitting at Nose’s point working on the strategy (see Unfolding plans 124) when a train rumbled past on the line that hugs the coast. It was a two carriage Northern Rail train on its way to Middlesbrough, I … Continue reading Unfolding plans 129 – I should have got the train
Unfolding plans 127 – change management
I’ve got myself a new gig. Mike from Sogno said that I should get involved with the Change Management Institute and put me onto Craig who organises things locally. We met up and he’s signed me up for one night only. It is going to be on the fifth of October at a venue to … Continue reading Unfolding plans 127 – change management
Unfolding plans 124 – Head space
I’m racking my brains. I’m trying to do some work on our ICT Strategy and I just can’t get my head around what needs to be done. It’s not even one year old. It’s the third ICT strategy that I have written since I came to Durham but we made a commitment to review it … Continue reading Unfolding plans 124 – Head space
Unfolding plans 123 – Solutionsim
The hand dryer said fifteen. The numerals flashed in blue and counted down to zero while the hot blasts of air desiccated my hands. I moved them up and down as instructed to make the drying process more effective. There was a handy pictorial guide. Why was there a counter? Can I not work it … Continue reading Unfolding plans 123 – Solutionsim
Unfolding plans 122 – Writing a cheque
Yesterday I cashed a cheque. It was for a very small amount, less than seven pounds. The day before I happened to write a cheque. This time it was for a larger amount. It had a seven in it. I’m letting you know about this because they are such rare events these days. I can … Continue reading Unfolding plans 122 – Writing a cheque
Unfolding plans 120 – The internet of things
We’ve created a new collective noun. A parliament of crows. A bank of things, a bunch of things, an internet of things. The Internet used to be a proper noun and then became an ordinary noun only to mature into a collective noun. Is this the evolutionary cycle of a word? Is it its product … Continue reading Unfolding plans 120 – The internet of things
Thoughts from a Guerrilla Worker 