I’ve been thinking a lot about work as a performance. It’s something that Mike and I have been talking about. The word covers such a wide range of meanings from entertainment, to carrying out an action and to how well something works. In this case I am talking about something presented before an audience, potentially, … Continue reading Unfolding plans 111 – work as a performance
Unfolding plans 110 – John’s postcard challenge
We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 105 – a good story
We always try to start our management meetings with a good story or two. It gets everything off to a nice start before we get into the inevitable not so good things that crop up. Some of us can always find something to say. Sometimes it is relevant and sometimes it’s not. Sometimes it helps … Continue reading Unfolding plans 105 – a good story
Unfolding plans 102 – Why do you want to talk like Ted?
I've come to enjoy presentations. You and I know that I do enough of them. Lately it seems to have been the main topic of my conversations, which is apt. I’ve been trying hard to improve my technique and practiced much harder than I used to. I’m trying to hold conversations rather than stick to … Continue reading Unfolding plans 102 – Why do you want to talk like Ted?
Unfolding plans 100 – a score card
We’re into July now and so should be about half way through the working year. Perhaps it’s time for an update on progress, a health check or a score card marked against the eight things that I was going to try and achieve this year. In case you have forgotten they were (are): Women in … Continue reading Unfolding plans 100 – a score card
Unfolding plans 99 – I was even trending
This is part two of the presentation I made at the conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It is an abridged version. OK, it is cheating a bit but I’m not the only blogger to have ever recycled his or her own material. After all I did spend … Continue reading Unfolding plans 99 – I was even trending
Unfolding plans 96 – Phil Jackman Author
I am an author. I am a writer. I have written a book and it has been published. I doubt it is the best book ever to have been written and I don’t expect it to be in the best sellers list but that is not the point. It is published and a small number … Continue reading Unfolding plans 96 – Phil Jackman Author
Unfolding plans 92 – what was I doing in Sunderland?
So what was I doing in Sunderland? You ask me? You know that I have an interest in regional technology and such issues as collaboration across the differing authorities so when Sunderland City Council announced that they were planning a market engagement event for a technology partner then I had to wangle a ticket. (Actually … Continue reading Unfolding plans 92 – what was I doing in Sunderland?
Unfolding plans 90 – The one I’ve been looking forward to
This is the one that I’ve been looking forward to, the broadband launch at Wolsingham. Finally we have made it to the places where they said it would never happen. I forget how long it is that I’ve been working on the problem of poor broadband. It could be as long as ten years. I … Continue reading Unfolding plans 90 – The one I’ve been looking forward to
Unfolding plans 89 – every other day
I do a lot of presentations. You know I do because I mention them a lot. It’s not true but it seems that I do one every day. I guess I’m always on show, always presenting and so in one way or another I suppose that I do. A quick look back, however, in my … Continue reading Unfolding plans 89 – every other day
Thoughts from a Guerrilla Worker 