Day three of National Customer Service Week. I’m cheating a bit today as I’m not involved in any specific event to celebrate the week and so I’m going to talk about what I got up to yesterday afternoon. Having said that, focussing on customers should be and is a constant activity. Peter told me that … Continue reading Unfolding plans 150 – Wear your badge
Unfolding plans 149 – Customer complaints
Day two of National Customer Service week and the festivities are well underway. Today’s themes are Customer Complaints and MOT. I think the MOT idea was one of our own where a small team of people descend upon a part of the wider organisation to help solve issues and identify learning opportunities. I know it’s … Continue reading Unfolding plans 149 – Customer complaints
Unfolding plans 147 – What have you planned for National Customer Service Week?
I covered this in Unfolding plans 106, some seventy five days ago, and here it is. The first week in October has arrived already, the time we set aside to recognise and celebrate our customers. Time is really flying. National Customer Service Week has come around again. It doesn’t seem like five minutes since the … Continue reading Unfolding plans 147 – What have you planned for National Customer Service Week?
Unfolding plans 144 – Scrum
Somebody has sent me a copy of ‘Scrum, The art of doing twice the work in half the time’ by Jeff Sutherland. I don’t know who it was. I had my suspects but one by one they are being crossed off my list. It just turned up at work in a manila envelope (C5 in … Continue reading Unfolding plans 144 – Scrum
Unfolding plans 142 – Women in IT
You know that this is one of the areas that I am interested in. It’s not just me though. SOCITM has launched it as one of their key themes, getting more women into Information and communication technology. Last Wednesday marked the launch of their (its?) ‘Women in IT’ initiative held in Central London. The event … Continue reading Unfolding plans 142 – Women in IT
Unfolding plans 141 – Teaching people how to learn
At work I would like to teach people only one thing. I would like them to learn how to learn. Once you have learned how to learn you never need to be taught anything again. Give a man a fish or teach him how to fish. I’m sure the same thing applies to women. I … Continue reading Unfolding plans 141 – Teaching people how to learn
Unfolding plans 139 – we need fewer rules
First break all the rules. That is what the book said. If this is a rule then should we break it? First stick to all the rules? It’s all a bit confusing. There are too many rules, too many regulations. I can’t be expected to know them all yet every time we are faced with … Continue reading Unfolding plans 139 – we need fewer rules
Unfolding plans 138 – we need more entrepreneurs
I’ve heard it said many times that entrepreneurs are a special breed. They are vital to the health of the economy. They create the wealth that this nation relies upon to pay for its hospitals, its roads and all the other good things we’ve come to expect in a modern economy. I agree. Those people … Continue reading Unfolding plans 138 – we need more entrepreneurs
Unfolding plans 137 – ten thousand steps
Even the longest journey starts with a single step. The journey to health though starts with then thousand, apparently. I found out the other day that the phone that I have been carrying around with me has a step counter included. It is a Windows phone and the application is called MSN Health and Fitness. … Continue reading Unfolding plans 137 – ten thousand steps
Unfolding plans 136 – change as a constant
At this round of presentations (I do go on about them a bit yet they take up a lot of my thinking time and so that is my excuse) we decided to split the Spectrum event into two. Prior to this we had delivered the presentation in the main office, on the shop floor as … Continue reading Unfolding plans 136 – change as a constant
Thoughts from a Guerrilla Worker 