I’m racking my brains. I’m trying to do some work on our ICT Strategy and I just can’t get my head around what needs to be done. It’s not even one year old. It’s the third ICT strategy that I have written since I came to Durham but we made a commitment to review it … Continue reading Unfolding plans 124 – Head space
Unfolding plans 120 – The internet of things
We’ve created a new collective noun. A parliament of crows. A bank of things, a bunch of things, an internet of things. The Internet used to be a proper noun and then became an ordinary noun only to mature into a collective noun. Is this the evolutionary cycle of a word? Is it its product … Continue reading Unfolding plans 120 – The internet of things
Unfolding plans 119 – a new era
Have we moved into a new era of ICT provision? At least have we where I work? I ask this because we had a problem the other day that affected a significant part of our business yet no calls were made to the Service Desk. I heard about it from a colleague of mine who … Continue reading Unfolding plans 119 – a new era
Unfolding plans 117 – paperless meeting
So there it was, our first Resources Management Team meeting without paper. We’d all been issued with new tablet computers from a leading manufacturer (but not fruit related). Actually we had only borrowed them as Bob was quick to remind me. We’d also been given some training on how to use our new devices along … Continue reading Unfolding plans 117 – paperless meeting
Unfolding plans 114- granularity
We used to play a game, my colleagues and I. It was in a different place from where I am now and we were much younger then. The nature of the game was to take a new piece of jargon and use it over and over again until it became part of the vernacular, until … Continue reading Unfolding plans 114- granularity
Unfolding plans 111 – work as a performance
I’ve been thinking a lot about work as a performance. It’s something that Mike and I have been talking about. The word covers such a wide range of meanings from entertainment, to carrying out an action and to how well something works. In this case I am talking about something presented before an audience, potentially, … Continue reading Unfolding plans 111 – work as a performance
Unfolding plans 110 – John’s postcard challenge
We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 106 – How many sleeps?
There are only one hundred and fifty five sleeps until Christmas. I think I’ve counted the number correctly. It seems a long way away but it will soon be on top of us again. I don’t think I’ve paid for the last one yet. There are only seventy five sleeps however until this year’s National … Continue reading Unfolding plans 106 – How many sleeps?
Unfolding plans 105 – a good story
We always try to start our management meetings with a good story or two. It gets everything off to a nice start before we get into the inevitable not so good things that crop up. Some of us can always find something to say. Sometimes it is relevant and sometimes it’s not. Sometimes it helps … Continue reading Unfolding plans 105 – a good story
Unfolding plans 103 – Gillian Lynne
I’ve been using this story recently, especially in relation to the skills audit. We haven’t had too much success with getting this off the ground for one reason or another but I am reminded about the story of Gillian Lynne. I don’t remember when I came across it but it popped up again in ‘Talk … Continue reading Unfolding plans 103 – Gillian Lynne
Thoughts from a Guerrilla Worker 