I can’t be an expert in everything. In fact I’m not sure I am an expert in anything other than perhaps helping people to take a step back from their issues and helping them to put forward a solution. At least that is what I like to do and I am convinced that people are … Continue reading Teapot Lid
Rise to the challenge
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge
Unfolding plans 179 – A break down
I got the call that I had been dreading this morning. One of my daughters had broken down on the A1 at one of the busiest times of the day. She was all right. The car was off the road and she was safe. The police had been informed, the roadside assistance was on its … Continue reading Unfolding plans 179 – A break down
Innate stories
Are there some stories that are innate, that are built into our genetic code, stories that we all knew before we were ever told them? Are there stories that we have heard many times but have known them all along? Just as a bird knows how to build a nest or a silkworm knows how … Continue reading Innate stories
Thoughts from a Guerrilla Worker 