The hand dryer said fifteen. The numerals flashed in blue and counted down to zero while the hot blasts of air desiccated my hands. I moved them up and down as instructed to make the drying process more effective. There was a handy pictorial guide. Why was there a counter? Can I not work it … Continue reading Unfolding plans 123 – Solutionsim
Unfolding plans 121 – never knowingly undersold
Perhaps I undersell myself. If not me then perhaps I have undersold the effect of some of the changes that we are making. I have never knowingly been undersold, until now. I say this because twice I have had to stop and think about some of the things that we are doing and the good, … Continue reading Unfolding plans 121 – never knowingly undersold
Unfolding plans 120 – The internet of things
We’ve created a new collective noun. A parliament of crows. A bank of things, a bunch of things, an internet of things. The Internet used to be a proper noun and then became an ordinary noun only to mature into a collective noun. Is this the evolutionary cycle of a word? Is it its product … Continue reading Unfolding plans 120 – The internet of things
Unfolding plans 117 – paperless meeting
So there it was, our first Resources Management Team meeting without paper. We’d all been issued with new tablet computers from a leading manufacturer (but not fruit related). Actually we had only borrowed them as Bob was quick to remind me. We’d also been given some training on how to use our new devices along … Continue reading Unfolding plans 117 – paperless meeting
Unfolding plans 110 – John’s postcard challenge
We’ve got some exciting things going on with our self-service portal. We created it to allow our customers to log their own issues into the system without having to call the Service Desk. Since its implementation its use has grown to a point where it accounts for around twenty three per cent of incidents logged … Continue reading Unfolding plans 110 – John’s postcard challenge
Unfolding plans 108 – those little idiosyncrasies
Yes, I know it was hot the other day when I was down in London to present at a conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It felt like how it does when you step out of the plane after you have landed in the Costas. The people of … Continue reading Unfolding plans 108 – those little idiosyncrasies
Unfolding plans 105 – a good story
We always try to start our management meetings with a good story or two. It gets everything off to a nice start before we get into the inevitable not so good things that crop up. Some of us can always find something to say. Sometimes it is relevant and sometimes it’s not. Sometimes it helps … Continue reading Unfolding plans 105 – a good story
Unfolding plans 102 – Why do you want to talk like Ted?
I've come to enjoy presentations. You and I know that I do enough of them. Lately it seems to have been the main topic of my conversations, which is apt. I’ve been trying hard to improve my technique and practiced much harder than I used to. I’m trying to hold conversations rather than stick to … Continue reading Unfolding plans 102 – Why do you want to talk like Ted?
Unfolding plans 100 – a score card
We’re into July now and so should be about half way through the working year. Perhaps it’s time for an update on progress, a health check or a score card marked against the eight things that I was going to try and achieve this year. In case you have forgotten they were (are): Women in … Continue reading Unfolding plans 100 – a score card
Unfolding plans 99 – I was even trending
This is part two of the presentation I made at the conference on ‘Transforming The Way We Work: A Vision for Mobile Public Sector.’ It is an abridged version. OK, it is cheating a bit but I’m not the only blogger to have ever recycled his or her own material. After all I did spend … Continue reading Unfolding plans 99 – I was even trending
Thoughts from a Guerrilla Worker 