This week it is Customer Service Week, an opportunity to celebrate all that is customer related. Yes, I know that every week should be the week that we focus on our customers. They are of course the life blood of any organisation yet this week is like their birthday, we are going to mark each … Continue reading Consumer Priorities
Stormy times
Do all projects go through the same phases? I think it was Bruce Tuckman way back in the mid-sixties that suggested that all teams had to go through a number of phase in order to grow. We know them well as storming, forming, norming and performing. It would seem he is proved right time and … Continue reading Stormy times
Unfolding plans 179 – A break down
I got the call that I had been dreading this morning. One of my daughters had broken down on the A1 at one of the busiest times of the day. She was all right. The car was off the road and she was safe. The police had been informed, the roadside assistance was on its … Continue reading Unfolding plans 179 – A break down
Living in a new norm?
I have made some new acquaintances, friends even. I met them online on an extranet site for people who are interested in changing organisational cultures with a view to improving the way that they operate and deliver their services. The site is called the ON2net. My new colleagues are called Tamara, Julian, Chris, Grant and … Continue reading Living in a new norm?
Will you be saying yes or no to pornography?
Life is never that black or white and the way that a question is phrased will often determine the outcome. Nudge told us that. So when you are asked do you want to view pornography online yes or no, how are you going to answer? If the question is ‘Do you want to want children … Continue reading Will you be saying yes or no to pornography?
Thoughts from a Guerrilla Worker 