This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Getting the board on board
Rise to the challenge
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge
The Voice of the customer
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. At … Continue reading The Voice of the customer
Time to come out of the shadows
In too many organisations ICT Is something that happens in the background. It is an unseen force that keeps things going that people don’t think about until it goes wrong. It is a bit like electricity, it is just there. You flick the switch and on it comes and you don’t stop to think of … Continue reading Time to come out of the shadows
Poetry collection
I have never really been one for poetry. It is a medium that I have never understood yet I have made a discovery. Right here in my home town is the Northern Poetry Library. It is set in the beautiful Chantry which has stood on the banks of the river Wansbeck since as far back … Continue reading Poetry collection
Memory foam
What is all the fuss with memory foam? How hard is it to remember that you are an oblong? These days you can’t watch television for very long before seeing an advert for a memory foam mattress. I don’t get them to be honest. I have slept on a few and found them not to … Continue reading Memory foam
My first vlog
This is my first vlog. I really must thank Mark form Pocket Video School for finally pushing me over the edge. I met him at Informal Friday in Morpeth. He gave me the impetus to give it a go. I won't say too much else otherwise I will give it all away. My first vlog … Continue reading My first vlog
Social Trust
According to the The Behavioural Insights Team, social trust is one of the most important measures that most people have never heard of. Until a few days ago I was one of them. I first came across the term in the book ‘The Social Animal’ by David Brooks. I would recommend it highly by the … Continue reading Social Trust
Back to school
It was a very weird experience, sitting in front of a class full of students from my old school. OK, it was a long long time ago since I sat in its drab and dusty classrooms and we were sitting in Campus North rather than the school itself yet it was still an odd experience. … Continue reading Back to school
Storms of inequality
The storm clouds are gathering once again. This season seems to be one of the worst on record for bad weather in the Atlantic with hurricane Harvey, Irma and soon Jose battering the islands of the Gulf of Mexico and the southern United States. Just so you know, two-thirds of the strongest hurricanes (Class 4 … Continue reading Storms of inequality
Thoughts from a Guerrilla Worker 