This year’s Dynamites awards was a little easier for me in some ways than last. It was the fourth time that we have come together to celebrate the best of the tech industry across the North East region. Last year, as chair of the judges it was part of my job to stand up on … Continue reading Dynamites 17
Digital Exclusion
It is an old story, probably old as technology itself. Some people have it and some don’t. The arrival of digital has opened up old fracture lines of social inequality. Some people are on the right side of the digital divide and some are on the other, the side of digital exclusion. Yet with digital … Continue reading Digital Exclusion
Doing customer service well
National customer service week has come and gone for this year but that doesn't mean that I cannot recognise good service when it happens. Two occasions have stood out for me in the last few weeks that show that a retail experience can still be enjoyable even if, as in one case things go wrong. … Continue reading Doing customer service well
Informal Friday
Informal Friday is great. It takes place on the third Friday of every month in BarLuga in the centre of Morpeth. You can go along between 8 and 10 in the morning and meet up with people, all sorts of people. The only real thing that they have in common is that they are in … Continue reading Informal Friday
Little things in diversity
The lack of diversity is still a big issue in the tech industry. I was reminded how much of an issue it is at Noord Group’s recent IT and Digital Leaders Dialogue in Manchester. Women must have made up less than two per cent of the delegates. They were so sparse it stood out like … Continue reading Little things in diversity
Does the word cyber put people off?
I’ve been involved quite heavily in the world of cyber recently, not on the dark side I hasten to add, I am firmly in the light. I have been doing some work on helping to build a regional cluster and this is the reason that I keep blogging about the topic. But what is cyber? … Continue reading Does the word cyber put people off?
Tight security
It is a long time since I have been to Old Trafford, the home of Manchester United. So long in fact that I ended up at the Cricket Ground. Fortunately they are only a short walk away. The last time was when I went to see Newcastle United get beaten two nil but that could have … Continue reading Tight security
True liberation
Can you ever be truly liberated at work? I have been pushing my freedom agenda for a couple of years now. It has become my mantra. Freedom from location, freedom from hierarchy and freedom from dogma. It has worked well in some places while in others it is still to get off the ground. … Continue reading True liberation
Recognition
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Recognition
Unlock your potential
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Unlock your potential
Thoughts from a Guerrilla Worker 