Sometimes it works out that people can’t make the meetings that have been arranged and so you end up with some spare time to catch up. Not that you can ever catch up as there is always more to do but it helps. This is how it was this morning with my first two meetings. … Continue reading Durhack
People are not assets
The words got stuck on the tip of my tongue. They wanted to come out but I didn’t want to let them. I wanted to say resource when I meant people and somehow it just felt wrong. Later I realised that I’d got myself hung up on semantics and the real phrase that I don’t … Continue reading People are not assets
Right in front of me
I think it was Warren Berger who said that ‘When people fail to see what's right in front of them, it's often because they stopped looking too soon.’ How true and I think I have been caught out by his words. In case you are interested Warren Berger is an American journalist and author of … Continue reading Right in front of me
The function or the service?
I like to visualise. I like things stuck on walls that show what it is we are trying to do. White boards, interactive or not, with pictures, do more for me than a whole bunch of reports. It is true that a picture is worth a thousand words. I admire those people who can get … Continue reading The function or the service?
Channel shift in action
We are witnessing channel shift in action. OK, the customer contact centres were closed over the Christmas break but guess what… The Internet was open and so was our new CRM system. In spite of us not advertising it more widely yet, (you always have your opening event once things have settled down a bit) … Continue reading Channel shift in action
Fruit based products
I have resisted the temptation for too long. Having got out of Blackberry almost as soon as I arrived in Durham I have managed to hold out on the onslaught of Apple fanciers for a long time. What a fool I have been. What am I saying? Have I become a convert to shiny toys? … Continue reading Fruit based products
New year new people
It was my first day back (I am writing this a day later) and already I have met two people that I have never met before. At our Elephant Eating party we made a commitment to say hello to someone new every day and so I’m up by one. I have started in a way … Continue reading New year new people
A big year ahead
First of all, may I start off by wishing you all a very happy new year. I hope it is a good one for you. It turns out that last year I had more readers than the year before yet fewer reads in total. I have no idea of the significance of this information but … Continue reading A big year ahead
Last Blog of the Year
The last blog of the year ought to be something special. I may be tempted to write something between now and the new year but this must be my last official piece. What better subject to finish on then other than the work to try and get more women into the tech industry, something that … Continue reading Last Blog of the Year
The Divided Self
What a fascinating book ‘The Divided Self’ by RD Laing is. It is perhaps not the kind of book I would normally pick up but it was lying around and it is quite thin. I would urge anyone who has any interest in the workings of humanity to give it a go. Why? Because the … Continue reading The Divided Self
Thoughts from a Guerrilla Worker 