A significant group met at Sunderland Software City last week to move on the proposal for an Office for Data Analytics. I say significant but I can’t tell you how many there were. Perhaps there were twenty five or thirty. There was a photo taken if you need to count them. A smaller group of … Continue reading Office for Data Analytics
Recognise and celebrate
So I’ve made it to the end of this year’s Customer Service Week. Time flies when you are enjoying yourself. Those of you who have been following my blog will know that getting young people into the tech industry is one of the things that I am passionate about and that I have been … Continue reading Recognise and celebrate
Crazy systems implementation time
Day 4 of Customer Service Week and it is flying by. Today’s theme, as set by the Institute of Customer Services is Collaboration. On the back of this I thought it would be a great opportunity to go and sit amongst some of my customers. Now this is something I do quite often yet the … Continue reading Crazy systems implementation time
Consumer Priorities
This week it is Customer Service Week, an opportunity to celebrate all that is customer related. Yes, I know that every week should be the week that we focus on our customers. They are of course the life blood of any organisation yet this week is like their birthday, we are going to mark each … Continue reading Consumer Priorities
Stormy times
Do all projects go through the same phases? I think it was Bruce Tuckman way back in the mid-sixties that suggested that all teams had to go through a number of phase in order to grow. We know them well as storming, forming, norming and performing. It would seem he is proved right time and … Continue reading Stormy times
Opening data
I think I’m finally beginning to win the argument over open data. It has been a long haul and there are many sceptics. They are quite right to be so, as it’s very hard to prove the benefits of opening up data for all to see. Some projects have done it very well and are … Continue reading Opening data
Judging the competition
You would think that judging a competition is easy, well let me tell you that you would be wrong. When I was asked to chair the panel for this year’s Dynamites 16, the North East Technology Awards event, I thought that it would be a piece of cake. I mean how hard can it be? … Continue reading Judging the competition
Creative and artistic work
I have come to admire artists, those who can see things that others can’t, those who can create beauty from oil on canvas, clay or marble and those who can challenge our perceptions and help us to see life in a different way. I don’t know much about the art world however, yet I finally … Continue reading Creative and artistic work
Our precarious positon
I was woken this morning by the flash of lightning and the long low rumbling of thunder. It was quite a storm, a tempest perhaps but it was dark outside so I rolled over and tried to get back to sleep. It was no good however. The storm was too big and too long. I … Continue reading Our precarious positon
Awards again
It is the awards season again and I'm in two minds. I never know if award events are good things. I am not alone. A quick straw poll of my Leadership Team would suggest that we are all of the same view. We are all slightly uncomfortable with them yet recognise that they have some … Continue reading Awards again
Thoughts from a Guerrilla Worker 