Day 174 – 14 October 2014 Today was supposed to be another strike day. It got called off, or rather postponed, at the last minute. Apparently there is a proposal on the table that is to be considered. Because of this I’d a few things in my diary that didn’t really make sense, things that … Continue reading A year of work in progress – day 174
A year of work in progress – day 173
Day 173 – 13 October 2014 When you are reading a book there are three important parts, the first one hundred pages, the middle and the last one hundred pages. In the beginning you’re excited. You’re getting to know the characters and the plot is starting to reveal itself. The middle however is like rowing … Continue reading A year of work in progress – day 173
A year of work in progress – day 172
Day 172 – 10 October 2014 Life can only be understood in retrospect. You can extrapolate all you like but we live in a chaotic system and the past is definitely no guarantee of the future. Last night’s by-election results and the subsequent political machinations are testament to this. Because something has happened does not … Continue reading A year of work in progress – day 172
A year of work in progress – day 171
Day 171 – 9 October 2014 Yesterday’s ICT Awareness Day wasn’t the rip-roaring success that I’d hoped for but it was far from a disaster. We had a fair number of people come through and some nice compliments. Bob said to me that if we can influence even a small number of people then it … Continue reading A year of work in progress – day 171
A year of work in progress – day 170
Day 170 – 8 October 2014 Are you enjoying Customer Service Week? Today was another big day for us as we held an ICT Awareness Day in the Durham Room in County Hall. We kept the Senior Leadership Team meeting to a couple of hours to make ourselves available for the event but having a … Continue reading A year of work in progress – day 170
A year of work in progress – day 169
Day 169 – 7 October 2014 Thankfully the mist had lifted as I made my way down from the station, across Milburngate Bridge and up towards the Gala Theatre. It’s an odd thing but the Gala has been the topic of so many conversations in my time at Durham yet I have never been there. … Continue reading A year of work in progress – day 169
A year of work in progress – day 168
Day 168 – 6 October 2014 Happy Customer Service Week! It doesn’t seem five minutes since the last one. Each year the Institute of Customer Service holds a week of events to try and raise the focus on customer service. I think that similar weeks are held in other parts of the world as well. … Continue reading A year of work in progress – day 168
A year of work in progress – day 167
Day 167 – 3 October 2014 Have you seen the movie Parenthood? There’s a scene where Gil and Karen Buckman, played by Steve Martin and Mary Steenburgen, are talking about the way their lives are and Gil says how he hates messy. Just then Grandma comes in and says: “You know, when I was young, … Continue reading A year of work in progress – day 167
A year of work in progress – day 166
Day 166 – 2 October 2014 Bob is someone I have mentioned a few times. He is the Managing Director of Accenture here in the North East and is passionate about skills and development. He’s worth taking to if you can get a moment with him but he is a busy man. I met Bob … Continue reading A year of work in progress – day 166
A year of work in progress – day 165
Day 165 – 1 October 2014 Half the financial year has gone and three quarters of the calendar year. What happened to September? It is time to check on progress with the service plan. It turned out that once again I am on call this week in case we have any major incidents. I forgot … Continue reading A year of work in progress – day 165
Thoughts from a Guerrilla Worker 