Day 89 – 19 May 2014 Over the weekend I managed to finish ‘Managing the customer experience’ by Smith and Wheeler. It wasn’t one of the best for me as some of the stories related to firms that have now passed their prime but it has made me reconsider the relationship we need to have … Continue reading A year of work in progress – day 89
A year of work in progress – day 88
Day 88 – 16 May 2014 I believe the children are our future, teach them well and let them lead the way. How does the song go? When I was at #Dynamo14 Bob Paton, MD of Accenture in the North East (there are a lot of Bobs) lead a session on skills and development. He … Continue reading A year of work in progress – day 88
A year of work in progress – day 87
Day 87 – 15 May 2014 Bob and I had another trip to Tanfield this morning for another two presentations. The rest room or canteen is never the best place to present as it’s not set out correctly and there is a lot of back ground noise from the factory. We split this site because … Continue reading A year of work in progress – day 87
A year of work in progress – day 86
Day 86 – 14 May 2014 Management Wednesday again or should I rename that leadership Wednesday? It doesn’t have quite the same ring. Today was an informal Senior Leadership Team where we get together without an agenda and agree what we are going to talk about on the day. We never have any problem filling … Continue reading A year of work in progress – day 86
A year of work in progress – day 83
Day 83 – 9 May 2014 Last night’s presentation to the Three Towns Area Action Partnership wasn’t the scintillating end to the day that I had hoped for. I didn’t feel that I was on top form perhaps I was a little tired. It was their annual general meeting and so I had to sit … Continue reading A year of work in progress – day 83
A year of work in progress – day 81
Day 81 – 7 May 2014 It was bound to happen that a day would come along which I was not able to enjoy and yesterday was it. I suppose that one day out of eighty isn’t bad and I should be grateful that when working in such a volatile role where the opportunity for … Continue reading A year of work in progress – day 81
A year of work in progress – day 80
Day 80 – 6 May 2014 It’s big data week. You probably haven’t heard. I didn’t until I was asked if we wanted to put on an event but in the end there wasn’t enough time. Big Data is too big for one week anyway but that reminds me to give an update on where … Continue reading A year of work in progress – day 80
A year of work in progress – day 79
Day 79 – 2 May 2014 Can you believe we are into the fifth month of the year already? I don’t know where this year has gone. I woke up early this morning to the sound of crashing plates. Some of them had stopped spinning and had fallen to the floor while others seemed to … Continue reading A year of work in progress – day 79
A year of work in progress – day 77 (Zoology)
Day 77 – 30 April 2014 and day 26 of the A to Z Blogging Challenge. The last day of the A to Z Blogging Challenge and I’m pleased to say that I have arrived in one piece. Not everyone did though. I started off at number 422 and ended up at 383 (out of2018) … Continue reading A year of work in progress – day 77 (Zoology)
A year of work in progress – day 74 (Verbs)
Day 74 – 25 April 2014 and day 22 of the A to Z Blogging Challenge. For some reasons when teaching a language in this country we are obsessed with trying to conjugate verbs. Each language has a slightly different approach and mastery of these is seen as essential. Of course we learn to conjugate … Continue reading A year of work in progress – day 74 (Verbs)
Thoughts from a Guerrilla Worker 