Day 121 – 11 July 2014 According to the Institute of Customer Service, the ICS ServCheck is an online diagnostic tool that informs how well an organisation is implementing those elements that are prerequisites of delivering a world-class service. I filled mine in this morning and this will be the third time that we have … Continue reading A year of work in progress – day 121
A year of work in progress – day 119
Day 119 – 9 July 2014 Having not set foot in the ‘Room for Improvement’ for over a week I ended up spending the whole morning in there. I came in thinking we would be there all day but got kicked at lunchtime and made our way to another room. Apart from a half hour … Continue reading A year of work in progress – day 119
A year of work in progress – day 118
Day 118 – 8 July 2014 It was pouring this morning as I made my way across the car park at County Hall. I got in only to realise that I had left the speakers I needed for the presentation in the car. It started to thunder and so I decided to leave it until … Continue reading A year of work in progress – day 118
A year of work in progress – day 117
Day 117 – 7 July 2014 Back at work this morning after seeing the Tour de France go through Burley in Wharfedale over the weekend. It was something I hadn’t expected to see in the north of England and was glad we went down even though there was a bit of waiting around. Today I … Continue reading A year of work in progress – day 117
A year of work in progress – day 115
Day 115 – 2 July 2014 It’s management Wednesday again but only two meetings today. We had Senior Leadership team in the morning (a performance one) and Resources Management Team in the afternoon. I must get my diary sorted as we ended up in Morpeth in the morning and Durham in the afternoon. This also … Continue reading A year of work in progress – day 115
A year of work in progress – day 114
Day 114 – 1 July 2014 The year is officially half over yet I will end up working fewer days in the second half than in the first. It’s all to do with having more holidays, better weather and something around harvest time. The tide has turned and is coming back in (or is it … Continue reading A year of work in progress – day 114
A year of work in progress – day 111
Day 111 – 26 June 2014 The Dynamo board went well last night. Justin is doing a great job bringing it all together. We covered a wide range of subjects including the type of governance structures we need to set up, what type of organisation we should become and who needs to be involved. We’re … Continue reading A year of work in progress – day 111
A year of work in progress – day 109
Day 109 – 24 June 2014 We’ve been running with a simple business model for a couple of years now. I developed it to try and explain in simple terms what we did for our customers. It started out that that we fixed things, maintained things and changed things but after a while we added … Continue reading A year of work in progress – day 109
A year of work in progress – day 107
Day 107 – 13 June 2014 It is normally me who stands up at the front and does the presentations but not today. The Corporate Management Team do some regular, if not very frequent, state of the nation presentations and go around the various main buildings to talk to the people. Shamefacedly I have to … Continue reading A year of work in progress – day 107
A year of work in progress – day 98
Day 98 – 2 June 2014 Today was a game of two halves. The morning was in County Hall in Durham and the afternoon was in County Hall in Northumberland. This is going to get confusing. After a couple of very short meetings about the web and communications for Digital Durham I tried something different … Continue reading A year of work in progress – day 98
Thoughts from a Guerrilla Worker 