This year’s Dynamites awards was a little easier for me in some ways than last. It was the fourth time that we have come together to celebrate the best of the tech industry across the North East region. Last year, as chair of the judges it was part of my job to stand up on … Continue reading Dynamites 17
Digital Exclusion
It is an old story, probably old as technology itself. Some people have it and some don’t. The arrival of digital has opened up old fracture lines of social inequality. Some people are on the right side of the digital divide and some are on the other, the side of digital exclusion. Yet with digital … Continue reading Digital Exclusion
Informal Friday
Informal Friday is great. It takes place on the third Friday of every month in BarLuga in the centre of Morpeth. You can go along between 8 and 10 in the morning and meet up with people, all sorts of people. The only real thing that they have in common is that they are in … Continue reading Informal Friday
Does the word cyber put people off?
I’ve been involved quite heavily in the world of cyber recently, not on the dark side I hasten to add, I am firmly in the light. I have been doing some work on helping to build a regional cluster and this is the reason that I keep blogging about the topic. But what is cyber? … Continue reading Does the word cyber put people off?
Tight security
It is a long time since I have been to Old Trafford, the home of Manchester United. So long in fact that I ended up at the Cricket Ground. Fortunately they are only a short walk away. The last time was when I went to see Newcastle United get beaten two nil but that could have … Continue reading Tight security
Recognition
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Recognition
Getting the board on board
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Getting the board on board
Rise to the challenge
This week is National Customer Services Week, or CSW, an opportunity to celebrate the relationship that all businesses have with their customers. I have been a member of the Institute of Customer Service for many years now and this week is one of the highlights of their calendar. More details can be found here. This … Continue reading Rise to the challenge
Time to come out of the shadows
In too many organisations ICT Is something that happens in the background. It is an unseen force that keeps things going that people don’t think about until it goes wrong. It is a bit like electricity, it is just there. You flick the switch and on it comes and you don’t stop to think of … Continue reading Time to come out of the shadows
Social Trust
According to the The Behavioural Insights Team, social trust is one of the most important measures that most people have never heard of. Until a few days ago I was one of them. I first came across the term in the book ‘The Social Animal’ by David Brooks. I would recommend it highly by the … Continue reading Social Trust
Thoughts from a Guerrilla Worker 