I like to visualise. I like things stuck on walls that show what it is we are trying to do. White boards, interactive or not, with pictures, do more for me than a whole bunch of reports. It is true that a picture is worth a thousand words. I admire those people who can get … Continue reading The function or the service?
Channel shift in action
We are witnessing channel shift in action. OK, the customer contact centres were closed over the Christmas break but guess what… The Internet was open and so was our new CRM system. In spite of us not advertising it more widely yet, (you always have your opening event once things have settled down a bit) … Continue reading Channel shift in action
New year new people
It was my first day back (I am writing this a day later) and already I have met two people that I have never met before. At our Elephant Eating party we made a commitment to say hello to someone new every day and so I’m up by one. I have started in a way … Continue reading New year new people
Last Blog of the Year
The last blog of the year ought to be something special. I may be tempted to write something between now and the new year but this must be my last official piece. What better subject to finish on then other than the work to try and get more women into the tech industry, something that … Continue reading Last Blog of the Year
Complexity in the real world
The Bee book by Craig Smith and Paul Rigby has got me thinking. It is an allegorical tale of a hive of bees that is faced with a catastrophic change in their environment. The hive needs to take decisive action if it is to survive. It as a clear metaphor for the way that organisations … Continue reading Complexity in the real world
Even a Guerrilla Worker
Poor Su. I didn’t mean to burden her with my troubles but sometimes even a Guerrilla Worker needs a shoulder to cry on. The thing is that I have felt a bit flat over the last few days. I don’t know whether I have just run out of steam or a late night in the … Continue reading Even a Guerrilla Worker
Another year of @NEICT
That’s another year over for the North East ICT Managers group. Calendar year that is rather than financial year. Of course that starts in April. This year has been fun. We’ve seen some comings and a number of new faces to replace some goings. The group is supposed to be the ICT heads from the … Continue reading Another year of @NEICT
Great stuff
Our Great Staff, Great Stuff awards is one of those annual events that stand out in the calendar. It marks the change of season from Autumn to Winter and shows that the calendar year is coming to an end. It just seems to have come round so quickly this year. I can still remember sitting … Continue reading Great stuff
Effect on performance
A trip down to Manchester seemed like a pleasant day out. I was asked to go down and speak at the North West regional meeting of Socitm. The invitation had come about when Paul and I had met at the Local CIO Council and he was one of the people who had seen my book. … Continue reading Effect on performance
Apprentice Levy
There is still a lot of confusion over the government’s plans to introduce an apprenticeships levy. At least in my mind there is and it would seem that I am not alone. When I raised it with my colleagues on the NECIT group none of them had heard about it yet it is going to … Continue reading Apprentice Levy
Thoughts from a Guerrilla Worker 