Day 128 – 22 July 2014 Things are noticeably quieter on the roads though it seems to be a great opportunity to dig them up. The road north to Morpeth isn’t great and the roads around Thinford have gone to pot. Every season has its advantages and disadvantages. This morning I visited The Work Place … Continue reading A year of work in progress – day 128
A year of work in progress – day 126
Day 126 – 18 July 2014 I saw Reegan yesterday happily beavering away in the guts of a computer. We agreed that he’d be better to stay at Meadowfield for his last day rather than hang around with me and I think he’s going to get the opportunity to go out with one of the … Continue reading A year of work in progress – day 126
A year of work in progress – day 125
Day 125 – 17 July 2014 This morning I was supposed to be in Durham for eight thirty and Northumberland for nine thirty. Unless matter transference has been developed then I’m snookered. Perhaps I should fill in a capital application. It’s going to take some time for use to change our thinking from being two … Continue reading A year of work in progress – day 125
A year of work in progress – day 124
Day 124 – 16 July 2014 Another day, another presentation and this time it was to the Heads of Service Forum at Northumberland, at least it should have been had we not had a last minute cancellation. Neil and I had prepared a set of slides to bring them up to date with the work … Continue reading A year of work in progress – day 124
A year of work in progress – day 122
Day 122 – 14 July 2014 This week should be interesting. Way back in May I told the tale of how Bob Paton, MD of Accenture in the North East told us that if ever he is asked can he take someone on work experience he said yes and how, following his lead, I had … Continue reading A year of work in progress – day 122
A year of work in progress – day 121
Day 121 – 11 July 2014 According to the Institute of Customer Service, the ICS ServCheck is an online diagnostic tool that informs how well an organisation is implementing those elements that are prerequisites of delivering a world-class service. I filled mine in this morning and this will be the third time that we have … Continue reading A year of work in progress – day 121
A year of work in progress – day 120
Day 120 – 10 July 2014 Ah well, Froome and Cavendish are out of the Tour De France. Have I told you that I always did like Geraint Thomas? My prediction for the World Cup final nearly came true. I had it down for Germany against the Netherlands. I was so close but now I … Continue reading A year of work in progress – day 120
A year of work in progress – day 118
Day 118 – 8 July 2014 It was pouring this morning as I made my way across the car park at County Hall. I got in only to realise that I had left the speakers I needed for the presentation in the car. It started to thunder and so I decided to leave it until … Continue reading A year of work in progress – day 118
A year of work in progress – day 113
Day 113 – 30 June 2014 Way back in October we’d planned to do some back to the floor days as part of Customer Service Week. For personal reasons I was unable to complete mine. I know things can take their time in public services but I’ve only just managed to get round to rearranging … Continue reading A year of work in progress – day 113
A year of work in progress – day 112
Day 112 – 27 June 2014 This morning my Windows Explorer wasn’t working. I think that’s what it is called but it’s the application through which you can manage all of your files just in case there is any doubt. For me it is one of the most important applications we have. Rather than throwing … Continue reading A year of work in progress – day 112
Thoughts from a Guerrilla Worker 