The words got stuck on the tip of my tongue. They wanted to come out but I didn’t want to let them. I wanted to say resource when I meant people and somehow it just felt wrong. Later I realised that I’d got myself hung up on semantics and the real phrase that I don’t … Continue reading People are not assets
The function or the service?
I like to visualise. I like things stuck on walls that show what it is we are trying to do. White boards, interactive or not, with pictures, do more for me than a whole bunch of reports. It is true that a picture is worth a thousand words. I admire those people who can get … Continue reading The function or the service?
Channel shift in action
We are witnessing channel shift in action. OK, the customer contact centres were closed over the Christmas break but guess what… The Internet was open and so was our new CRM system. In spite of us not advertising it more widely yet, (you always have your opening event once things have settled down a bit) … Continue reading Channel shift in action
New year new people
It was my first day back (I am writing this a day later) and already I have met two people that I have never met before. At our Elephant Eating party we made a commitment to say hello to someone new every day and so I’m up by one. I have started in a way … Continue reading New year new people
A big year ahead
First of all, may I start off by wishing you all a very happy new year. I hope it is a good one for you. It turns out that last year I had more readers than the year before yet fewer reads in total. I have no idea of the significance of this information but … Continue reading A big year ahead
Last Blog of the Year
The last blog of the year ought to be something special. I may be tempted to write something between now and the new year but this must be my last official piece. What better subject to finish on then other than the work to try and get more women into the tech industry, something that … Continue reading Last Blog of the Year
The Divided Self
What a fascinating book ‘The Divided Self’ by RD Laing is. It is perhaps not the kind of book I would normally pick up but it was lying around and it is quite thin. I would urge anyone who has any interest in the workings of humanity to give it a go. Why? Because the … Continue reading The Divided Self
Complexity in the real world
The Bee book by Craig Smith and Paul Rigby has got me thinking. It is an allegorical tale of a hive of bees that is faced with a catastrophic change in their environment. The hive needs to take decisive action if it is to survive. It as a clear metaphor for the way that organisations … Continue reading Complexity in the real world
Uberisation
Technology has been a threat to jobs ever since it was first used. I get that. All technology must improve efficiency in order to lower the cost of the previous technology it is replacing. This covers everything from the car, to the food-processor to the radio. Technology allows us to do things that would have … Continue reading Uberisation
Even a Guerrilla Worker
Poor Su. I didn’t mean to burden her with my troubles but sometimes even a Guerrilla Worker needs a shoulder to cry on. The thing is that I have felt a bit flat over the last few days. I don’t know whether I have just run out of steam or a late night in the … Continue reading Even a Guerrilla Worker
Thoughts from a Guerrilla Worker 