Is offshoring dead? Has our belief in the ability to drive down costs by exporting work to cheaper economies started to wain? I am certainly aware of companies who have gone through the process of offshoring only to bring the work back again. (I’m not talking about Geordie Shore here. That is something completely different … Continue reading Technical offshoring
Social care
These are the times of social care. It is one of our main topics of conversation. With an ageing population, a growing dispersal of the family and the continuing downward pressure on finance it is an issue that is going to run and run. The proportion of the elderly is getting greater and greater. By … Continue reading Social care
Skills skills skills
Digital skills is an interesting issue. There is definitely some sort of problem yet it is difficult to define. It is a subject that certainly got the juices flowing at our latest Socitm meeting. We followed our usual format starting off with an industry view from John at Amazon Web Services. This was followed by … Continue reading Skills skills skills
There is nothing more important than culture
I have had a good run on my blog recently. I don’t know why. I just try to do my thing. May this year is already as good as last year in terms of numbers of reads but I mustn’t let these things get to me. I write for the pleasure and not necessarily to … Continue reading There is nothing more important than culture
Is this the price we pay?
The last few days have been bad for decent people and good for cyber criminals. The world has witnessed one of the biggest cyber attacks with the release of Wanna Decryptor or WannaCry and its subsequent variants. The cyber-attack has hit more than 200,000 victims in 150 countries and the Europol chief, Rob Wainwright warned … Continue reading Is this the price we pay?
The public cause
The public cause takes priority over individual needs according to Lieutenant D’Agosto of the New York Police Homicide Division. Okay, so he is a made up character from the Prendergast series by Preston and Child but is he really speaking the truth? Life is complicated, at one end lies totalitarianism and at the other liberalism. … Continue reading The public cause
It’s all gone crazy
It's all gone crazy. There used to be a time when I could decide to get involved in this and that, go to this meeting and that meeting but not anymore. Now it is more a question of having to go to this meeting or that meeting or even that meeting. I am being stretched … Continue reading It’s all gone crazy
Appropriate channel management
Is channel shift the way to go? For years now we have been obsessed which moving customer traffic from one channel to another. Cost has been the driver. Move your customers from the most expensive channels to lower cost ones, face to face, then telephone and then online. Clever people have worked out the transactional … Continue reading Appropriate channel management
Greater clarity
I need to provide greater clarity. I have heard this enough times now to know it's true. People are wanting more from me. I am in a bit of a dilemma though. I want to be clear. I want to give enough detail that provides direction but not too much to stifle creative thinking. Some … Continue reading Greater clarity
Apprentice video
I have never liked video. Appearing in one that is, rather than watching one. It is not my medium and so when I am asked to get involved I don't approach it with my usual enthusiasm. For once the gloss wears off on my type seven personality. I have only had one successful engagement with … Continue reading Apprentice video
Thoughts from a Guerrilla Worker 