There is nothing more important than culture

I have had a good run on my blog recently.  I don’t know why.  I just try to do my thing. May this year is already as good as last year in terms of numbers of reads but I mustn’t let these things get to me.  I write for the pleasure and not necessarily to … Continue reading There is nothing more important than culture

Is this the price we pay?

The last few days have been bad for decent people and good for cyber criminals.  The world has witnessed one of the biggest cyber attacks with the release of Wanna Decryptor or WannaCry and its subsequent variants.  The cyber-attack has hit more than 200,000 victims in 150 countries and the Europol chief, Rob Wainwright warned … Continue reading Is this the price we pay?

The public cause

The public cause takes priority over individual needs according to Lieutenant D’Agosto of the New York Police Homicide Division.  Okay, so he is a made up character from the Prendergast series by Preston and Child but is he really speaking the truth? Life is complicated, at one end lies totalitarianism and at the other liberalism. … Continue reading The public cause

It’s all gone crazy

It's all gone crazy.  There used to be a time when I could decide to get involved in this and that, go to this meeting and that meeting but not anymore.  Now it is more a question of having to go to this meeting or that meeting or even that meeting.  I am being stretched … Continue reading It’s all gone crazy

Appropriate channel management

Is channel shift the way to go?  For years now we have been obsessed which moving customer traffic from one channel to another.  Cost has been the driver.  Move your customers from the most expensive channels to lower cost ones, face to face, then telephone and then online. Clever people have worked out the transactional … Continue reading Appropriate channel management

Greater clarity

I need to provide greater clarity.  I have heard this enough times now to know it's true.  People are wanting more from me.  I am in a bit of a dilemma though.  I want to be clear.  I want to give enough detail that provides direction but not too much to stifle creative thinking.  Some … Continue reading Greater clarity

Apprentice video

I have never liked video.  Appearing in one that is, rather than watching one.  It is not my medium and so when I am asked to get involved I don't approach it with my usual enthusiasm.  For once the gloss wears off on my type seven personality.  I have only had one successful engagement with … Continue reading Apprentice video

It’s a broad market

Dynamo North East continues to go from strength to strength. Membership numbers are up and while there are still some big players yet to join, the organisation must represent the majority of employees in the industry across the region. This years’ conference, Dynamo17, will be held in Durham.  It will be the fourth such conference … Continue reading It’s a broad market

Delivering the goods

Me and trains.  I do like them, I confess.  I outed as a train spotter a long time ago. In truth it is the engines, the locomotives that I like, especially diesel.  Perhaps that is too much information. My fascination spills over into my television viewing habits.  I enjoyed ‘A slow train across Africa’ with … Continue reading Delivering the goods

A nod to the clouds

I suppose it's been quite a day.  There was no fanfare nor a round of applause but sometimes the big things happen without any razzmatazz.   They just happen. I'll start by saying that this was the best ever strategic ICT Group I have been a part of.  Not that the bar for that is very high.  … Continue reading A nod to the clouds