Imagine a bucket with a hole in the bottom. That’s how we manage the jobs that we get within the service, or calls as we refer to them, using a leaky bucket. It could be a shiny read bucket with a strong wire handle and comfortable wooden grip or an old galvanised bucket with a … Continue reading A leaky bucket
Channel shift – it has to be more than just about money
I’ve been to a conference on channel shift, encouraging your customers to move to different forms of interaction with your organisation. It was good, perhaps not worth the five hour train ride but you always pick up something interesting from these events. Lunch was nice too. But my gripe was that speaker after speaker talked … Continue reading Channel shift – it has to be more than just about money
Is work the worst place to work?
Here I am sitting at home working. I’m parked at the kitchen table looking out into the garden with my laptop open in front of me. I’m connected securely to the work’s network and I’m happily and productively beavering away. The sun is just starting to rise. I’ve halved my inbox, done most of the … Continue reading Is work the worst place to work?
Incentive to come together
It has long been believed that larger organisations are more efficient than smaller ones, or at least have greater capacity for efficiency. This can certainly be proven in areas such as use of assets, retention of skills, reduction on overhead etc. but whether such efficiencies lead to greater effectiveness is another story, one for another … Continue reading Incentive to come together
All problems can be solved from an armchair
How annoying is it? You’re breaking your back working away on some intractable problem when along comes some armchair critic to tell you where you’ve been going wrong. Very is the answer. They have absolutely no concept of the issues that you’re facing, the hassle that you are under and the multiple directions in which … Continue reading All problems can be solved from an armchair
Colchester General Hospital targets improvement
Once again another hospital finds itself in the news because of its target driven culture. This time it is Colchester General Hospital and follows an inspection by the Care Quality Commission which found inaccuracies in recorded cancer waiting time data at the hospital. The manipulation of data to give the impression that targets were being … Continue reading Colchester General Hospital targets improvement
Buy more – pay more
The system of commerce that we operate within has the underlying principle that if you buy more then you should pay less. Buy two get one free. 33% extra free. Bulk-buy discounts available. The thinking is that the more that is shipped then the lower the distribution cost, the lower the associated overhead and the … Continue reading Buy more – pay more
Brand aware
Today we have been running a pilot session for our upcoming ICT workshops. These are building upon the successful customer focus sessions we ran last year. The basic thrust of the event is around our ICT strategy, how this fits in with what the business wants and what our individual roles are in delivering it. … Continue reading Brand aware
The road to understanding
The road to understanding is difficult and long but is paved with many interesting and beautiful things. There are things that are going to whet your appetite, things that are going to distract you, things that frustrate you, things that will lead you up some cul-de-sacs and things that will lead you to true enlightenment. … Continue reading The road to understanding
Personal development plan
I’ve had my personal development plan meeting this week. You may know it as an appraisal. Now I talk with my boss about performance and objectives all of the time but my PDP allows a once a year formal discussion about how well we are doing. It’s a two way street. As with all processes … Continue reading Personal development plan
Thoughts from a Guerrilla Worker 