Day 130 – 24 July 2014 Last night’s Dynamo board was interesting. As always it was a packed agenda and attendance was good. We covered four main topics: skills, membership, events and the formal company structure. Bob from Accenture has made huge progress in driving the skills work stream forward especially around the creation of … Continue reading A year of work in progress – day 130
A year of work in progress – day 129
Day 129 – 23 July 2014 When I arrived at Durham the call closure achievement levels through the Service Desk looked good yet the customers were complaining of a poor service. After some investigation it turned out that we had a considerable backlog of unaddressed customer issues. It transpired that we would work our socks … Continue reading A year of work in progress – day 129
A year of work in progress – day 126
Day 126 – 18 July 2014 I saw Reegan yesterday happily beavering away in the guts of a computer. We agreed that he’d be better to stay at Meadowfield for his last day rather than hang around with me and I think he’s going to get the opportunity to go out with one of the … Continue reading A year of work in progress – day 126
A year of work in progress – day 122
Day 122 – 14 July 2014 This week should be interesting. Way back in May I told the tale of how Bob Paton, MD of Accenture in the North East told us that if ever he is asked can he take someone on work experience he said yes and how, following his lead, I had … Continue reading A year of work in progress – day 122
A year of work in progress – day 118
Day 118 – 8 July 2014 It was pouring this morning as I made my way across the car park at County Hall. I got in only to realise that I had left the speakers I needed for the presentation in the car. It started to thunder and so I decided to leave it until … Continue reading A year of work in progress – day 118
A year of work in progress – day 117
Day 117 – 7 July 2014 Back at work this morning after seeing the Tour de France go through Burley in Wharfedale over the weekend. It was something I hadn’t expected to see in the north of England and was glad we went down even though there was a bit of waiting around. Today I … Continue reading A year of work in progress – day 117
A year of work in progress – day 116
Day 116 – 3 July 2014 England is out of the World Cup and Murray is out of Wimbledon but the Tour de France is starting this weekend so there is still hope. Last night’s Dynamo North East skills and education event at Sage head office was good. It was the first time I’d been … Continue reading A year of work in progress – day 116
A year of work in progress – day 109
Day 109 – 24 June 2014 We’ve been running with a simple business model for a couple of years now. I developed it to try and explain in simple terms what we did for our customers. It started out that that we fixed things, maintained things and changed things but after a while we added … Continue reading A year of work in progress – day 109
A year of work in progress – day 107
Day 107 – 13 June 2014 It is normally me who stands up at the front and does the presentations but not today. The Corporate Management Team do some regular, if not very frequent, state of the nation presentations and go around the various main buildings to talk to the people. Shamefacedly I have to … Continue reading A year of work in progress – day 107
A year of work in progress – day 104
Day 104 – 10 June 2014 According to Wikipedia, an unconference is a participant-driven meeting. The term "unconference" has been applied, or self-applied, to a wide range of gatherings that try to avoid one or more aspects of a conventional conference, such as fees, sponsored presentations, and top-down organization. This morning we held our first … Continue reading A year of work in progress – day 104
Thoughts from a Guerrilla Worker 