I am enjoying mentoring, or is it coaching? No matter how many times I have been told what the difference is it never seems to stick. Either way, I am doing it as part of the Executive Women in ICT course we have helped put on. It is going well. I enjoy being a mentor. … Continue reading A glowing ego
Stick to the rules
What do you do if someone breaks the rules? Discipline them? Perhaps, but you can't go down this route unless you expect to carry it through which means ultimately, the threat of dismissal. People who break the rules should expect the threat of the sack. That may be fine if it is something big, such … Continue reading Stick to the rules
Symbiosis or parasite
We hear a lot about disrupters these days. Technology so a disruptive industry. It has allowed new business models to emerge and firms have sprung up overnight that are sweeping away the old guard and rewriting the rules on how firms should operate. They have disrupted. Organisations such as Google, Facebook, Uber, Airbnb and Hungryhouse … Continue reading Symbiosis or parasite
The Divided Self
What a fascinating book ‘The Divided Self’ by RD Laing is. It is perhaps not the kind of book I would normally pick up but it was lying around and it is quite thin. I would urge anyone who has any interest in the workings of humanity to give it a go. Why? Because the … Continue reading The Divided Self
Elephants again
It was time to think about those elephants again, you know the ones in the room. Those hulking great issues that everyone knows about yet nobody wants to talk about. We’ve had a few sessions with dawn to try and flush them out. Can you flush out an elephant? Perish the thought. Was this session … Continue reading Elephants again
General regulation
In this post-referendum, pre-Brexit era, the reach of the European Union can still be felt throughout the land. I’m not stating my position on the in or out campaign but anyone who really knows me would be clear about my views. Instead I wanted to talk about the General Data Protection Regulation or GDPR for … Continue reading General regulation
We talk about diversity
There is a lot of talk about diversity in the media these days. Only this morning when I put on the telly there was an article on assessing disabled people’s ability to work. The government has promised to overhaul the work capability process and has promised to make it more personal. Their hope is that … Continue reading We talk about diversity
Inspiring value trees
Another day, another value tree workshop. OK, it’s only the second one that I have ever been to yet it seems that I am spending more and more of my time thinking about our Inspire programme and looking at modern ways of working and culture change. I’ve blogged about the value tree approach before and … Continue reading Inspiring value trees
The Limitations of Language
As humans we live in a relatively narrow band. Our dimensions are at a human scale. In relative and universal terms, we don’t travel that far, certainly not up or down, we don’t live very long and we mingle with a small group of associates. Our languages have been developed to describe our world in … Continue reading The Limitations of Language
Crazy systems implementation time
Day 4 of Customer Service Week and it is flying by. Today’s theme, as set by the Institute of Customer Services is Collaboration. On the back of this I thought it would be a great opportunity to go and sit amongst some of my customers. Now this is something I do quite often yet the … Continue reading Crazy systems implementation time
Thoughts from a Guerrilla Worker 