Day 158 – 17 September 2014
Time wounds all heals, according to Groucho Marx and it is true that troubles ease as time goes by. It is certainly true for me of our ServCheck results. At first they seemed dire but now I’m much more positive and see them as an opportunity to improve. So this morning I spent time with the wider Project Leads group at EDC talking about what we can do.
Indeed in some areas we did well enough. The team believed that our organisation has a mission, vision and objectives, while the senior leadership team regards service as key corporate value. Our people are flexible, proactive, use their initiative and the organisation is customer-centric. On the other hand we’re not sure that we measure service reality, we reward and recognise service or that our organisation is committed to continuing development.
The first three quarters of an hour was given over to a general discussion of where we are and whether these figures are a reflection of what is really going on. It seems that they were and it was a good opportunity to wash some linen, some dirty and some less so.
We then had some breakout sessions to try and see if there is anything that can be done. To get these going I borrowed (stole) some questions from ‘First Break all the Rules’: Do I know what is expected of me at work?; Do I have the materials and equipment I need to do my work right?; At work, do I have the opportunity to do what I do best every day?; In the last 7 days have I received recognition or praise for good work?; Does my supervisor or someone at work seem to care about me as a person?; Is there someone at work who encourages my development?
Some had a positive response but we had a resounding no to the question do I have the opportunity to do what I do best every day and a mixed response to does my supervisor or someone at work seem to care about me as a person or is there someone at work who encourages my development. This gave us a clear steer on what to focus on in future and we’ll come back to them at the next meeting.
In the afternoon the management teams met to plan for next year’s service plans and in the evening I went to Bowes and Gilmonby Parish Hall to attend the Teesdale Action Partnership and gave them an update on Digital Durham. I’m not sure it was something I was looking forward to.
Learning points for today: Don’t let Neil A near the electricity; The insurance policy we have for the drone allows us to own a ship and to own and operate a space craft; It takes some effort to avoid everything; People are surprised that I am surprised.
Today’s enjoyment rating 5/10 – some home truths (perceptions and probabilities).